Strategic HR

Control Vs. Connection: How to Build a Connective Culture at Work

By Dalton Kehoe

Jim Clifton, CEO of Gallup, summed up that employees are miserable at work because they have managers who can’t clearly communicate two things: (1) what the employee’s job is (reduce their uncertainty), and (2) that they care about them (reduce any threat to their self-esteem).

“Thirty years of neuroscientific research has demonstrated that we have two minds—rational and emotional—that work together to shape how much and how well we work. The emotional mind constantly “reads” every situation we’re in, instantly comparing it to habits of perception buried in long-term memory, and floods the rational mind with impressions, feelings and reaction patterns to choose in the next moment.

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Dr. Dalton Kehoe is the author of Mindful Management: The Neuroscience of Trust and Effective Workplace Leadership, and has been a teacher, organizational change practitioner and communications consultant for over four decades. He retired from York University after a 41-year career and is now a Senior Scholar of Communication Studies, a top-rated seminar leader for the Schulich Executive Education Centre at York University, and President of Communicate for Life, Ltd. Mindful Management [Communicate for Life, July 2015] is currently available via Amazon.