Software Glitch Causes $100K Benefits Shortfall, DOL Says

A recent U.S. Department of Labor (DOL) Wage and Hour Division investigation of Alabama-based government contractor InfoPro Corp. found an unintentional software glitch caused employee health and welfare benefits to be underpaid from July 1, 2015, to September 30, 2016. Division investigators determined that InfoPro owed $126,329 in health and welfare benefits to 84 employees covered by the Service Contract Act (SCA).


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The story was reported in a November 15 DOL press release.

InfoPro recognized the error and immediately agreed to pay the benefits to the affected workers. To avoid future violations and ensure compliance with the SCA, InfoPro implemented a process for a Human Resources representative to prepare the pay records, while a representative in the accounting department reviews the compiled data, acting as a failsafe. The new process has proven effective in eliminating payroll errors due to software mistakes, says the DOL.

InfoPro contracts with federal and state agencies to provide engineering and tests operations, cybersecurity and IT services, range operations and maintenance, ordnance services, and training and security services to federal and state agencies.