The best way to deal with difficult employees is to avoid hiring them, advises attorney Dan Forman. BLR® founder and CEO Bob Brady says that while Forman is half-joking, he makes the serious point that difficult employees usually start out that way. They do not become different people after they get their ID badges and company e-mail addresses. Their “difficult” traits are usually there for all to see—if only we want to look.
A lot of things have changed in the past year, causing priorities to shift and business practices to be reevaluated. Are you wondering how the situation at your organization compares with others in your industry?
Have you had a “eureka” moment lately? How about a penetrating insight into the HR profession? Or maybe just strong feelings about an issue of the day that you just can’t keep to yourself? Well, here’s your chance to share.
When it comes to recruiting, most managers trust their gut, but they'd get better results if they gathered data to support their instincts, says consultant Eric Herrenkohl.
Customer service reps have a difficult and mostly thankless job. Every year, though, we recognize their important work during Customer Service Week (this year it was October 5-9). We thought it might be interesting to ask BLR’s customer service reps about some of their most unusual calls or experiences. We weren’t disappointed.
In this era of tight finances, Todd Thomas suggests that a little creativity will allow you to maintain corporate charitable contributions and management training retreats on a zero-dollar budget. (You might have to buy lunch.)
It's with (slightly) mixed emotions that I announce that Business & Legal Reports, the company I founded 32 years ago, has changed its name to Business & Legal Resources and launched a new corporate website at www.BLR.com.
Use short-term rewards to reap long-term benefits, says HR manager Nicole Capehart. She has achieved a 48% drop in absenteeism for essentially the cost of a few dozen donuts.
“Just meeting the regulatory requirements is like asking your kids to only get a ‘D’ in school,” says compliance expert Clark Phinney. It’s a simple observation he heard a few years ago that seems to say it all about attitudes toward compliance.
You’ve been diligently following the sweeping—and confusing—changes to the federal Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA). You’ve even instituted changes to your policies to make sure you’re in compliance. It could be the worst mistake you’ve made all year, says Attorney Doug Farmer.