Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspxCan an employee do his or her job too well? If so, what do you do? Praise? Raise? Discipline? Terminate? Today's guest columnist tells the true story of Foster, who did his job too well.en-USCommunityServer 2.0 (Debug Build: 60217.2664)re: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1221Fri, 02 Jan 2009 17:49:26 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1221Toby KaheikiI cannot imagine a job description that limits the degrees of high customer service.  If the story is true to content, then he was disciplined for going above and beyond the call of duty.  This was a horrendous decision by management.  It'sre: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1222Fri, 02 Jan 2009 18:26:53 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1222J FosterI couldn't agree with Rob Simpson more.  I work in a healthcare environment and run into the same thing.  Those who don't do a good job and throw their weight around get away with everything.  \  Repremand after repremand never goesre: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1224Fri, 02 Jan 2009 22:06:04 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1224david spicerWhen you have people who work and represent your business that are customer oriented, patient, calm, warm, charming and knowledgable, the only item of business to discuss with the employee would be what is and is not policy.  It is very rare in thisre: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1226Sat, 03 Jan 2009 12:14:53 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1226Sheila HallMr. Foster’s experience in the workplace is not surprising to me.  The airline industry, however, is not that different from other industries, where employee performance is intentionally whittled down to the level of “uniform mediocrity.”  Inre: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1227Sat, 03 Jan 2009 15:26:31 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1227Barbara MonroeI know a "Mr. Foster".  I am married to one.  He is a dedicated employee.  He will work 24/7 to get the job done.  He doesn't know what "job description" is.  He will do whatever it takes to get the job done,re: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1228Sat, 03 Jan 2009 16:53:04 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1228J. ClayMy heart goes out to Mr. Foster, who demonstrated such high-quality customer service that he "stood out" amongst his peers.  As an HR professional, we should appreciate these internally motivated and dedicated people who do not need tore: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1231Mon, 05 Jan 2009 14:35:23 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1231Marc DesmaraisThe story about Mr Foster happens all too often. As human beings we tend to be content with the status quo and all too often we react to a story - like I am doing. I am moved by Mr Foster's story - as it is written. I have personally stuck my neck outre: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1237Wed, 07 Jan 2009 23:37:02 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1237Keith TampkinsAbsolutely amazing, wouldn't you want an outstanding representative of your company to capture attention!? We are absolutely service poor in this country! I would dare to say that the company in question undoubtedly lost a great deal of corporate respectre: Goodbye, Mr. Foster--A True Story About an Employee Who Was Too Goodhttp://hrdailyadvisor.blr.com/archive/2009/01/02/Epinions_Motivation_Retention_Management.aspx#1278Mon, 09 Feb 2009 18:00:32 GMTd41f1d89-8bcd-45c6-82d9-dc5c7ed081a0:1278John MooneyI now work for myself, got fed up working for a lot of idiots about 60%. The other 40% knew how to treat employees. What springs to mind is do 100 good things and make 1 mistake and you'll be remembered for the 1 mistake - amazing ! Anyway in this Doom