http://hrdailyadvisor.blr.com/archive/2009/06/29/Training_Program_24_7_Online_Documentation.aspxDocumentation. It should be one of management's easiest tasks, yet it's often done poorly or not at all. And there's nothing like inadequate documentation to derail the defense in an employee lawsuit. en-USCommunityServer 2.0 (Debug Build: 60217.2664)