A new study examines global worker and customer experiences across industries. The Worker Shapes The Customers’ Experience study—released by Appirio, a global services company that helps customers create next-generation worker and customer experiences—shows that while executives say they understand the importance of worker experience and its impact on customer experience (and thereby customer loyalty and […]
U.S. Chief Executive Officers (CEOs) are highly confident about their business prospects over the next 3 years and will focus on investing in new technologies in order to remain competitive and grow, according to a study released today by KPMG LLP, the U.S. audit, tax, and advisory firm.
Have you heard the term “sex stereotyping”? Do you know what it means in reference to workplace behaviors?
Staying in regulatory compliance and treating employees consistently are goals any employer would have. Continuing to do so as the organization grows and operates across multiple states, however, can present many challenges. How can an organization grow and continue to operate across state lines while minimizing risks and maximizing productivity?
Regardless if you’re in a small or large business, we’ve all dealt with employees who are great at their jobs and those who couldn’t care less.
For a second time, a Philadelphia business group has asked a judge to block the city’s ban on salary history questions, arguing that the law infringes on business’ free speech rights.
When we reported last year about the ouster of recently deceased Fox News chairman Roger Ailes, we noted that Ailes’ repeated pattern of “couch casting” didn’t occur in a vacuum; rather, it sent a message throughout the organization that sexually harassing behavior was condoned at the highest level. We noted that it would take more to […]
Artificial intelligence and automation will have a major impact on HR and employment over the next few years, according to new CareerBuilder research. More than one in 10 HR managers (13%) are already seeing evidence of artificial intelligence (AI) becoming a regular part of HR, and 55% say it will be in the next 5 […]
As HR pros know, business literature is packed with statistical proof that companies with people-first cultures outperform their competitors. The companies that routinely appear on “Best Places to Work” lists usually have two things in common: a people-first, employee-centric culture and superior business results.
Theoretically, performance management should happen every day. Think of it this way, if Lionel Messi was playing in a way his manager, Luis Enrique, didn’t like, would he wait until the end of the season? Absolutely not. They would address the problem immediately and send Messi in the desired direction.