A new study examines global worker and customer experiences across industries. The Worker Shapes The Customers’ Experience study—released by Appirio, a global services company that helps customers create next-generation worker and customer experiences—shows that while executives say they understand the importance of worker experience and its impact on customer experience (and thereby customer loyalty and […]
U.S. Chief Executive Officers (CEOs) are highly confident about their business prospects over the next 3 years and will focus on investing in new technologies in order to remain competitive and grow, according to a study released today by KPMG LLP, the U.S. audit, tax, and advisory firm.
Do you use data and have metrics related to sourcing talent? For example, do you know which of your recruiting pipelines generates the highest percentage of hires? Do you continue to use data to assess employee productivity, engagement, and retention? What about using and analyzing data to ensure the right staffing levels or to know […]
Lump-sum windows that offer defined benefit (DB) retirement plan participants a chance to convert their vested accrued monthly benefit into a one-time lump-sum cashout have gained popularity as a way for pensions to “derisk” their balance sheets and lower their headcount for U.S. Pension Benefit Guaranty Corporation (PBGC) premiums.
The importance of effective teamwork has never been more critical than it is now. Why? Simply put, businesses aren’t run the way they used to be. In the past, organizations had a clear top-to-bottom hierarchy, departments were self-contained, and neat borders existed between individual roles. Such a set-up may appeal to our sense of order, […]
There are numerous reported cases that address whether an employee suffered discrimination because of a disability, but not many of them are grounded on a “perceived” disability the employee didn’t actually have.
Two plan sponsor groups are calling for the Trump administration to undertake a series of market-based initiatives to lower healthcare costs.
Even after the first attempt at a proposed rewrite of the nation’s healthcare law was pulled from a congressional vote back in March, the potential of the president’s American Health Care Act, aka “Trumpcare,” still weighs on the minds of employers and employees alike.
Digital diabetes solutions are not a panacea but can offer employers valuable assistance in combatting diabetes among their populations, says a new report from Northeast Business Group on Health (NEBGH). The report, “Digital Diabetes Solutions in Action: An Opportunity Study,” profiles a pilot program begun within a segment of employees at Mount Sinai Health System […]
Whether borders are open or closed, governments are left or right, developing a workforce plan that accounts for change and unforeseen circumstances is key for companies to remain competitive in a slow-growth environment during times of uncertainty.