Tag: feedback

4 Steps to Conducting a Successful Coaching Session

I love being corrected and coached; especially by my wife.  My second favorite coaches are my four teenagers.  Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility.  What a gift their coaching is to […]

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Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

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Travel

Business Travel: 4 Ways to Mix Satisfaction with Policy Compliance

Yesterday’s Advisor explored the latest findings regarding corporate travel program “leakage” – those policy and usage challenges that confound even the most well-managed business travel policies. Today, we delve deeper into what we introduced yesterday: How traveler satisfaction and policy compliance go hand-in-hand. Here are four tips to guide your efforts.

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training

What is Participant-Driven Learning, and How is it Changing the Training Landscape?

“Participant-led/participant-driven learning is having the ability to take control of what, and how, you learn,” says Chris Douglas, Vice President of training for Fierce, Inc., a leadership development and training company. “When it comes to leadership training, participant-led learning allows personal preferences to influence how these skills are learned and applied. For example, an individual […]

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Welcome Aboard! What Every Organization Should Do to Engage New Employees

Welcome aboard! That’s the heartfelt greeting that you’ll receive from the captain when you board his/her ship or boat. Think back to a time when you were starting a new job. Did you receive that same heartfelt greeting?  We’ve all been there—excited about what is to come but apprehensive not knowing much at all about […]

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productivity

5 Reasons Why Managers Hinder Productivity and How to Fix It

Whether you’re working in HR or as a manager of a team, keeping up productivity levels is essential. However, in an eye opening TEDTalk “Why work doesn’t happen at work” software engineer, Jason Fried, argues that the main barriers to productivity are the people who should be actively trying to improve it: managers.

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Millennials will transform management practices

by Jimmy Daniel Millennials, also known as Generation Y, have surpassed Generation X and Baby Boomers to become the largest group in America’s workforce, according to Pew Research Center’s analysis of the 2015 U.S. Census Bureau data. Not only are Millennials continuing to grow and dominate the workforce, but they are also starting to take […]

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