HR consultant and author of 13 bestselling business books Carol A. Hacker reviews the book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary by Joseph A. Michelli. Review highlights book’s examination of how Starbucks gets their employees to deliver excellent customer service. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary is […]
HR writer Sarah McAdams reviews the book Straight Man by Ricard Russo. Review highlights real-life business lessons that can be learned from the fictional book. Straight Man: A Novel isn’t your standard business bookâ€”hell, it isn’t any kind of business book. But the 1997 novel by Richard Russo (you may know him better for his […]
Do you have any general suggestions for dealing with employees who request leaves often? Particularly the difficult ones we’d like to get rid of anyway? We really don’t want to get nailed for unfairly denying leave, especially if our reasons are valid. Thanks. — Anonymous in Anaheim
We’re finding that too many of our new hires don’t last very long at the company. We think a lot of the problem is in our selection process. What can we do to beef up our hiring system to get hires that stick with the organization?
My question is embarrassing. We have lost an employee’s file. We just can’t find it. We’ve been able to reconstruct the standard HR paperwork like appraisals. But what about the forms and agreements the employee fills out and signs? Should we give them the paperwork all over again to fill out? If they refuse, what […]
Can an employee take FMLA leave to care for a domestic partner?
The following are five important topics to help you do strategic planning to improve your company’s HR functions and put those plans into action. Audit your policies and practices with the Employment Practices Self-Audit Workbook Planning to succeed The essence of strategic planning for any organization is (1) the identification of desired goals and objectives […]
We are trying to take a positive, proactive stance on preventing lawsuits. What would you recommend for setting up a complaint resolution program that will head off suits and complaints to government agencies? — Maria T., HR Manager in Barstow
Does the law require us to provide bereavement leave? Our HR Management & Compliance Report: How To Comply with California and Federal Leave Laws, covers everything you need to know to stay in compliance with both state and federal law in one of the trickiest areas of compliance for even the most experienced HR professional. […]
I have been instructed to look into an employee assistance program (EAP) for our facilities. Do you recommend these programs, and, if so, how should we go about deciding what services to offer and picking a provider? — Rachael, HR Director in Petaluma