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A new study examines global worker and customer experiences across industries. The Worker Shapes The Customers’ Experience study—released by Appirio, a global services company that helps customers create next-generation worker and customer experiences—shows that while executives say they understand the importance of worker experience and its impact on customer experience (and thereby customer loyalty and […]
In part one of this article, we probed the fast rise of the “hybrid office” trend, as more companies—with an eye toward greater innovation and productivity—shift their focus away from “open” floor plans in favor of a mix of work areas that better meet employee needs.
Is unconscious bias impacting international assignment opportunities in your organization? We all have unconscious biases in one form or another—they are impossible to consistently avoid.
The importance of effective teamwork has never been more critical than it is now. Why? Simply put, businesses aren’t run the way they used to be. In the past, organizations had a clear top-to-bottom hierarchy, departments were self-contained, and neat borders existed between individual roles. Such a set-up may appeal to our sense of order, […]
From the employer’s perspective, employee network groups can boost engagement and retention—or they can create divisiveness. To ensure the former, employers need to be involved from the start.
Deloitte has announced new research that identifies keys to driving a highly diverse and inclusive corporate culture, which in turn drives better business outcomes. Summarized in a WhatWorks® brief, the findings appear in “High-Impact Diversity and Inclusion: Maturity Model and Top Findings,” research from Bersin by Deloitte, Deloitte Consulting LLP.
It just doesn’t make any sense. Mention to someone that you have a chronic condition like high cholesterol or heart disease, and they will shower you with empathy, offers of assistance, and maybe even a recipe for a healthy snack. Mention that you suffer from mental illness, and the same person is just as likely […]
As an organization that aims to improve employee health and well-being, Ergotron, Inc. actively engages in research to recognize the impacts of sedentary computer work and educate others on creating workplace cultures of health and movement. Supporting this corporate mission, the company has released findings from its Workplace Movement Assessment, an internal survey of more […]
Organizations of all sizes are starting to recognize the importance of identifying and developing high potential leaders who are critical to the achievement of strategic objectives. Also, most organizations use some type of leadership competency model for this purpose. However, most of these competency models are only loosely related to the organization’s strategic objectives, resulting […]