A new study examines global worker and customer experiences across industries. The Worker Shapes The Customers’ Experience study—released by Appirio, a global services company that helps customers create next-generation worker and customer experiences—shows that while executives say they understand the importance of worker experience and its impact on customer experience (and thereby customer loyalty and […]
Employee burnout is becoming all too common these days. According to a new CareerBuilder survey, three in five workers (61%) say they are burned out in their current job, and 31% report high or extremely high levels of stress at work, yet a third of all workers (33%) have not taken or do not plan […]
Wearable devices like activity trackers have shown the potential to enhance employee participation in wellness programs, but getting the most out of a device requires more than simply asking employees to use it, a recent study found.
Does the presence of a pooch make workers more productive? Does hearing a cat purr cause workers to be more creative? Is it easier to study legal briefs with a beagle at one’s side? If none of this sounds absurd to you, you’re not alone. In fact, more worksites are going pet friendly, either allowing […]
Age discrimination should be avoided at all costs; it’s bad for business and could land your company in a legal battle. However, a new study released by phsy.org reveals that almost a third of Australians surveyed say they’ve faced age-based discrimination as young as 45 years old.
How can trainers improve their PowerPoint® slides to promote learning? Bruce Gabrielle points to four principles gleaned from cognitive science. “If you use these things, you will increase the learning effectiveness of your slides. If you do not use these things, you will decrease the effectiveness of your slides. No ifs, ands, or buts about […]
The youngest employees and defined contribution (DC) plan participants often want more automated features to their plans, and most assign their plan sponsors some responsibility for helping them choose the right investments to fund their retirement while it’s still decades away.
Most defined contribution retirement plan participants who are reenrolled in a plan’s default fund remain in that investment a year later, with only a few partially opting out, a recent Vanguard case study of reenrollment found.
Technology advances as it matures. Before Enterprise Resource Planning (ERP) platforms, there were hundreds of start-ups solving supply chain problems. Before comprehensive financial software, there were accounts payable, receivable, and bookkeeping packages. Eventually they merged into the platforms we know today.
A toxic job. It’s one where people are assigned more work than they can accomplish, micro-managed about how to get the work done, and surrounded by people who don’t have their back. Also known as the “toxic triad,” this combination of high demand, low control, and low social support leads to increased likelihood of depression, burnout, stress, sleep disturbances, and absenteeism.