Tag: Tough Decisions

A little compassion would have gone a long way for United Airlines

by Dan Oswald Imagine you own a restaurant. It’s a small, cozy place that caters to families and has a great reputation not only for the food but also for the atmosphere. One evening, a customer comes in and orders that night’s special. When his entrée arrives, he takes issue first with the temperature and […]


Coach’s decision to disband team scores points in character building

by Dan Oswald A football coach in Utah recently went to great lengths to make sure his players understand the importance of high-school athletics—that is, he suspended almost the entire team because they were skipping class, had poor grades, and were even participating in bullying a fellow student. The coach, Matt Labrum, had his priorities […]