HR Management & Compliance

An Email Exchange That Requires Your Immediate Attention

In yesterday’s CED, attorney Stephen R. Woods summarized two key cases relating to technology policies. Today, his tips — and a product that makes quick work of all the policies you need.

Woods is a shareholder at Ogletree, Deakins, Nash, Smoak & Stewart, PC.

Computer Monitoring and Attorney-Client E-mail

Regarding attorney-client privilege and e-mails from company equipment, Woods advises:

  • If an employee uses the company e-mail account, some cases (though not all) hold that the employee waives attorney-client privilege, and the employer can review attorney-client e-mails.
  • If the employee sends e-mails using his or her personal email account, but on company equipment, the answer will depend on the employer’s policy and practice.

A Very Simple Rule

The solution is simple, says Woods. Tell all managers: When you come across attorney-client communications, call HR, your legal department, or outside counsel! Do not otherwise share or disseminate the e-mails.


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Notice and Training are Critical

Conduct annual training for employees on your technology policy, Woods recommends. (According to an AMA-ePolicy Institute Survey, Woods says, only 27 percent of employers provide such training.)

You can include this training with your non-harassment training. Be sure to have employees sign off on training to ensure that there is awareness of the policy.

Be Consistent

Make sure that your managers are not making oral statements contrary to the current written policy, Woods says.


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Technology Policy Basics

Woods suggests HR managers consider the following for their technology policies:

  • Develop a technology policy or procedure as part of your handbook or policy manual, or as a stand-alone document.
  • Get signed consent from each employee.
  • Be sure the policy covers all electronic resources (company e-mail systems, computers, phones, all smartphones and tablet computers, copiers, pagers, etc.).
  • To keep pace with rapidly changing technology, include a catch-all for future electronic resources (“… and all other electronic resources.”).
  • Note that systems and resources are the property of the company.
  • State that there is no reasonable expectation of privacy.
  • Select a usage option:
    1. Business purposes only.
    2. Primary purpose must be business; personal use must not be excessive.
  • Lawfully ban solicitation (you should prohibit all commercial endeavors; however, you may allow a limited number of charities).
  • Prohibit mass/blanket e-mails.
  • Consider prohibiting access to personal Internet-based email via company electronic resources.
  • Address recovery of hard drive items as a result of employee’s activities (Internet, etc.).
  • Prohibit unlawful harassment, discrimination, and retaliation.
  • Address security provisions passwords, etc.
  • Include limitations on copyright/trademark violations, etc.

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20 Must-Have Employee Handbook Policies

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