Talent

3 More Lead-Manager Rules

A consultant whose opinion we respect—Bill Lee of Lee Resources, at BillLeeOnline.com—recommends a book he thinks is the best manager-improvement product he’s come across. It is The Control Theory Manager, by William Glasser, M.D. (HarperBusiness, 1994), and it’s short enough to be covered in an hour-long training session.

The author contrasts what he calls “boss-management,” which he advises against, and “lead-management,” which he advocates.

Here are three lead-manager rules:

  1. You can teach employees a better way and encourage them to try it. If it works, they’re likely to continue it. But you can’t coerce them to do what they don’t want.
  2. All human behavior is caused by what goes on inside the heads of each individual, which bosses can influence but not control.
  3. Unless you understand what employees’ individual needs are, you can’t give them need-satisfying information.

There’s more good manager guidance in Glasser’s book.


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