Learning & Development

Study Recommends Investing in Training for Frontline Workers

In a business brief, the National Network for Sector Partners (NNSP) explains how profiled employers achieved significant bottom line benefits by undertaking innovative training and career development efforts that are targeted at their lower-skilled, lower-wage workers.

From Hidden Costs to High Returns: Unlocking the Potential of the Lower-Wage Workforce is based on structural interviews with employers. Some of the ways their investment in training and career development paid off are:

  • Increased revenue due to improvements in quality and customer satisfaction;
  • Lower costs due to a decline in the number of errors, customer complaints, and supervisory interventions;
  • Improved employee productivity and morale;
  • Lower costs associated with vacancies, recruitment, retraining, and overall turnover; and
  • A better company image among customers and employees, NNSP reports.

Have you noticed that some of your employees have the potential to be effective leaders? Get them the training they need with BLR’s TrainingToday Leadership for Employees Library. Get the details here.


Training Is Win-Win
Employers profiled for the NNSP business brief reported that their investments in training and career development not only helped their bottom line, but also increased the earnings of lower-skilled workers.

“In 60 interviews with business leaders in the healthcare and manufacturing sectors, we found that innovative companies are achieving impressive returns through deliberate, sometimes multifaceted efforts,” said NNSP Director Jack Mills. “Companies that grow their lower-wage workers’ skills and careers are reaping advantages over competing businesses, and participating workers are reaping significant earnings increases.”


Trying to get your employees trained to show leadership? It isn’t easy to fit it in—schedulewise or budgetwise—but now there’s BLR’s Leadership for Employees Library. Train all your people, at their convenience, 24/7, for one standard fee. Get More Information.


The Leadership Library trains your managers on the fundamental skills required for successful team management and organizational communication.

The courses cover a range of leadership and managerial topics, including the following:

  • Business Writing Skills for Supervisors
  • Dealing with Change: How Supervisors Can Help
  • Motivating Employees: Tips and Tactics for Supervisors
  • Effective Communication for Supervisors
  • Conflict Resolution and Consensus Building
  • Workplace Ethics for Supervisors
  • Encouraging Employee Input
  • Negotiation Skills For Supervisors
  • Time Management for Supervisors
  • Professional Behavior: What Supervisors Need to Know
  • Performance Goals for Supervisors
  • New Supervisors’ Guide to Effective Supervision
  • Problem Solving for Supervisors
  • How to Manage Challenging Employees
  • Coaching for Superior Employee Performance: Techniques for Supervisors
  • Effective Meetings: How-to for Supervisors
  • Leadership Skills: What New Managers and Supervisors Need to Know

This turnkey service requires no setup, no course development time, no software installation, and no new hardware. Your employees can self-register, and training can be taken anytime (24/7), anywhere there is a PC and an Internet connection. Courses take only about 30 minutes to complete.

TrainingToday automatically documents training. As trainees sign on, their identifications are automatically registered. When the program is completed, the trainee’s score is entered. So, when you want to see who has been trained on any subject, or look at the across-the-board activity of any one employee, it’s all there, instantly available.

Course certificates can be automatically generated from within the training center and are automatically retained for recordkeeping purposes.

Get started today on helping your managers and supervisors be the best they can be!

Start your Free Trial Today!