To recap the coaching training exercise: This exercise is intended for all supervisors. Its objective is to review basic information about coaching.
Instruct trainees to complete the work sheet below. Then discuss the results as a group and answer any questions.
1. Briefly define “coaching.”
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2. Identify three purposes of coaching.
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3. Name two benefits of coaching.
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4. List three qualities of a good coach.
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Guidance
Here is information to use in your discussion:
1. Coaching is informal one-to-one or small group interaction with employees. It provides supervisors with an excellent opportunity to encourage, advise, motivate, and develop their employees a little more every day. It is, therefore, an essential supervisory tool. It’s also a philosophy of employee management that leads supervisors to create a climate in their department that encourages and supports professional growth.
2. Purposes of employee coaching include:
- Informing
- Teaching
- Guiding
- Recognizing
- Motivating
- Assisting
- Developing
- Empowering
3. Benefits of coaching include:
- Improving productivity and quality
- Boosting enthusiasm and morale
- Strengthening relationships with employees and promoting more effective communication
- Increasing employee job satisfaction
- Improving teamwork
- Building trust and enhancing employee loyalty
4. Qualities of a good coach include being:
- Positive and enthusiastic
- Knowledgeable
- Observant
- A good listener
- A good communicator
- Supportive
- Patient
- Tactful
- Respectful
- Empowering
The material in today’s Advisor is adapted from BLR’s PowerPoint® session, “Coaching for Superior Employee Performance—Techniques for Supervisors,” which is available in TrainingToday’s Leadership for Managers and Supervisors Library.
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