Benefits and Compensation

The 4 ‘C’s of Employee Benefits Technology

By Gerry Leonard, President, ADP® Benefits Services

As employers increase their investment in benefits technology, HR leaders may want to look at workplace benefits and related technology through the prism of the four ‘C’s: Consumerism, Compliance, Cost and Culture.

Employee Benefit News® research confirms this trend, finding that 41% of benefits decision makers plan to increase their technology spending in 2015 in its Employee Benefit Advisor Technology Survey. In addition, the survey revealed that 45% of companies already increased their technology spending from 2013 to 2014.

Clearly, employers can no longer think of benefits as a stand-alone offering. It must fit within the broader scope of Human Capital Management. And as employers increase their investment in benefits technology, HR leaders may want to look at workplace benefits and related technology through the prism of the four “C”s: Consumerism, Compliance, Cost and Culture.

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Gerry Leonard is the President of ADP Benefit Services, a division of ADP that provides Benefits outsourcing services to many of the largest companies and institutions in the United States. Gerry leads a team responsible for the administration of all facets of Benefits administration including Enrollment, Eligibility, Consumer Directed Benefit Accounts (FSA, HSA, HRA, Commuter, Tuition), COBRA, Dependent Verification and Absence Management.