Conversation: An Operating System to Talk About

By Brady Wilson, Juice Inc

You may not realize it, but your organization is home to an incredibly powerful operating system (O/S).

Think outside the realm of technology. What has the potential to engage and energize your employees, bring teams closer together, and create a high-performing workforce?


Conversation is the common denominator behind “apps” like customer service, feedback, coaching, strategy, and innovation. Conversation—that is quality, meaningful communication between leaders and employees—powers up all the things that make a business successful.

Brady Wilson is cofounder of Juice Inc., a corporate training company that services organizations from Toronto to Los Angeles. This article is based on principles from Brady’s latest book, Beyond Engagement: A Brain-Based Approach That Blends the Engagement Managers Want with the Energy Employees Need.

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