By Claudia St. John, SPHR, SHRM-SCP, president, Affinity HR Group, LLC
Are your sales and customer service teams arguing or just not getting along? Do some members of your leadership team fail to openly share their thoughts and concerns? Are your best performers bogged down in work, unable to delegate because they worry someone else won’t do the job right?
All too often, behaviors such as these are the result of a breakdown in trust—a fear that someone will fail to perform or a fear of expressing one’s honest views and concerns. These breakdowns can occur at all levels of an organization and they can have the cumulative effect of keeping an otherwise productive team from working well together.
Claudia St. John, SPHR, SHRM-SCP, president, Affinity HR Group, LLC, is the author of Transforming Teams and president of Affinity HR Group, LLC, a national human resources consulting firm serving hundreds of clients nationwide. With more than 20 years’ experience in human resources, employee engagement, and organizational development, Claudia St. John’s passion is in teaching teams about behavioral styles, conflict resolution, and collaboration. She is a frequent and popular public speaker who contributes regularly to publications on the topic of human resources.
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