By Edward G. Brown
A frustrated CEO expostulated to me recently, “I am so tired of cowardly managers who simply will not confront their people’s performance. That’s their job! I put them there to manage their people to higher levels, not float along with the status quo. They know who and what need confronting. But for some reason they are afraid to do it. Drives me crazy!”
The obvious answer that he had overlooked in his frustration was actually right there in his hands. When managers lack an essential skill, they need to be trained in it. If they are afraid to do their job, they need to be taught, in this case, courage.
Yes, you read that right. Courage is a learnable skill.
Edward G. Brown is the author of The Time Bandit Solution: Recovering Stolen Time You Never Knew You Had and cofounder of the #1 firm in culture change management, consulting, and training for the financial services industry, Cohen Brown Management Group.