Research projects the Learning Management System (LMS) market will continue to grow and that it’ll be worth $7.83 billion during 2018. Many LMS vendors are responding to the accelerated competition in the market space by providing customers with a variety of integration capabilities for their LMSs.
Read on to learn the integrations every enterprise will need their LMS to have in 2018.
Customer Relationship Management (CRM)
CRM systems help enterprises organize and track all communications with their prospects and customers. This can include e-mail, phone calls, website visits, trade show contacts, direct mail, and customer support interactions. This integration will allow you to design training modules and content that are directly addressing customer behavior and concerns, which will allow you to strategically design your training programs around business concerns and goals. It will also allow you to sync employee training profiles with customer profiles so you can do things like tailor sales training activities based on customer data and insight. With this integration, you can also distribute informational or promotional training content to internal and external partners with ease.
HRIS and HRMS
Human Resources Information Systems (HRISs) and Human Resources Management Systems (HRMSs) hold all the data you need to know about all the employees across your enterprise. With these integrations, you’ll know holistically which skills are needed across your enterprise, and you’ll be able to build personalized training programs based on each employee’s data. These integrations help with succession planning and can help mitigate turnover and increase employee satisfaction when they’re utilized properly.
As social learning continues to trend up, you’ll need to have social media integrations for your LMS. It will provide learners an opportunity to share learning content while showcasing their skills. For instance, with a LinkedIn® integration, your employees can showcase their specialized certifications and awards. You can then filter this information back into your HRIS and HRMS. And with Twitter and Facebook integrations, your employees can share and discuss learning content.
Cloud Storage (LRS)
Store all your learning content and data about your learners’ activity automatically with a Learning Record Store (LRS). With this integration, you’ll be able to access detailed reports about your learners and how they’re interacting with the training content in your LMS. You’ll also be able to access archived content from the cloud and back up all the content available in your LMS.
With virtual classroom integrations, multiple participants can view video training content at one time. These integrations typically lighten the load for your enterprise’s network and offer higher quality video, and they’re cost-effective. They also offer a great alternative to in-person training, since employees can view a virtual classroom video from anywhere and typically on any type of device.