Continuing the VR training examples in yesterday’s post, here are five more companies currently leading the way in virtual reality (VR) training.
Confideo Labs
This company is developing virtual reality training on behalf of pharmaceutical reps and companies. They create immersive virtual reality environments for healthcare professionals that inform the professionals about new devices and medications in the healthcare industry. Such simulated environments not only generate more sales and higher rates of customer satisfaction but also ensure healthcare professionals are not distracted when they’re receiving new healthcare-related information. This leads to better-informed decisions around acquiring new pharmaceuticals and devices for patients.
Best Western
This hotel chain is using virtual reality training to teach their front-desk staff how to engage with guests as they’re arriving and when they’re checking out. New employees learn how to handle conflicts and problems that may arise when they interact with guests so they’re better prepared to handle stressful situations when they start work. The training simulations help employees learn how to handle unexpected experiences such as a lost reservation or lost booking details. The training sessions have led to overall increased guest satisfaction rates and better customer reviews.
MHI Vestas
This wind turbine manufacturer uses virtual reality environments to teach its employees more about what an offshore turbine plant looks like and how they can navigate around it safely. Employees in simulated environments learn how to pick up tools and walk around massive turbines, as well as see inside them to see how they work. Simulated environments even allow engineers to complete work entailing assembly sequencing, tolerance measurement, tightening torque values, and more.
Fidelity Investments
This financial services company is using virtual reality environments to conduct empathy training in their call centers. Call center employees are transported to the home of the customer caller, so they can experience the customer’s situation firsthand. They’ll see things like a large stack of medical bills, which will elicit more empathy and understanding in the customer service representative fielding the call. They’ll be able to see why the customer is stressed and what is prompting his or her call.
Bechtel
This engineering and construction company is using virtual reality training to permit employees to get experience walking around and interacting with unsafe construction site environments before they ever travel to a real site. They learn how to do things like unload a beam from a crane 20 stories high on a foggy day where there’s not much visibility. And they learn how to operate equipment on a construction site and navigate a site that is several stories high.
If you’re organization is considering using virtual reality for training, take some notes from the nine companies listed above and in yesterday’s post.