While artificial intelligence (AI) is being recognized across industries and sectors for its profound influence on organizational innovation, productivity, and profitability, it’s getting a lot of negative attention in the realm of Human Resources (HR).
A lot of professionals and experts seem to think that AI is making HR more biased than it already was, and that it’s taking necessary work away from HR professionals. However, when you take a closer look at how AI is and can be used in HR, you’ll see that the opposite is actually true.
Here are five ways AI makes HR professionals more humane, available to employees’ needs, and productive.
1. AI Allows HR to Handle More People-Related Problems and Concerns
AI helps HR professionals complete and manage administrative tasks that were once more manual, such as organizing employee files and information. And this allows them to focus more on handling people-related problems, such as conflicts between coworkers, stressed out employees, and succession management. It gives them more time to respond to e-mails and conduct in-person meetings about HR-related questions employees have about their benefits or career maps, etc.
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2. AI Gives HR More One-on-One Time with Prospective Employees
When AI helps HR professionals identify and organize applications and prospective employee information and data, they’re able to spend more time answering questions that applicants have about the interview processes, applications statuses, benefits, assessment results, etc.
AI essentially gives HR professionals more time to spend with each prospective employee so that those employees have a greater impression of your organization and how it treats its potential workers.
This additional time also allows them to connect with applicants on a more unbiased and personal level, ensuring that hiring decisions aren’t fully automated and biased by AI-driven platforms.
3. AI Lets HR Implement Better Onboarding Training Programs
If HR professionals can rely on AI to handle more of their administrative and routine day-to-day tasks, they’ll have more time to focus on developing and implementing high-quality onboarding training programs.
This will ensure that your onboarding programs lead to higher retention rates and more productive and engaged employees, which will also lead to a healthier bottom line for your organization.
4. AI Helps HR Keep Employees Satisfied and Engaged
When the HR department can spend more time handling people-related problems and concerns, it will be able to keep employees more satisfied and engaged because it will have a better idea of what employees care about and are concerned about.
For example, HR people will be able to better identify when employees need more mental health benefits or paid time off, as they talk with more employees and as more employees call out sick or argue with one another, etc.
They’ll also know when they need to offer more flexible work options or when they need to develop better incentives programs, etc., based on their interactions with employees and other employee-related data gathered and analyzed by AI.
5. AI Aids HR in Ensuring that Compliance and Important Standards Are Met
AI can help HR teams know when they need to develop or host another compliance training, or when new industry standards are introduced. And this helps to ensure that employees are always safe and up to date on relevant standards within their industry.
As you use AI in your HR practices, keep in mind how it can help your HR practices be even more humane. For additional insight and information on this topic, read How to Keep the ‘HI’ in Your HR While Using High-Tech AI.