Category: Talent

Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.

Is Leadership Development one of Your Training Priorities?

A leadership skills gap and limited talent pipeline are prompting mid-sized and large companies to make a renewed commitment to leadership development, according to a recent survey. “The Rising Risk of a Double-Dip Leadership Crisis: A Pulse Survey on Exploring the Increased Focus on Leadership Development” found that Fortune 1000 companies do not have enough […]

Don’t Overlook Introverts in Your Training Prospects

Lawyer-turned-author Susan Cain admits she’s an introvert and has encountered some challenges because of it. But she firmly believes that introverts have important contributions to make to U.S. business that employers usually aren’t aware of. That’s because employers have been trained, says Cain, to seek out extroverts. Quiet: The Power of Introverts in a World […]

Have You Been Trained to Seek Out Extroverts?

Quiet: The Power of Introverts in a World That Can’t Stop Talking is Cain’s most recent book (Crown, 2012). In it, she describes the rise of extroverts, in what she calls “the culture of personality.” She refers to earlier examples, like Dale Carnegie, but her most compelling example is the Harvard Business School (HBS), where, […]

Train Young Leaders on How to Bridge the Generation Gap

The first two best practices are to give respect to older employees and to leverage their experience to help the team work through tough situations. 3. Be inclusive Once you earn their respect and capitalize on their level of experience, you can begin to shift your attention to making your team members feel included. Since […]

Are Your Young Leaders Trained to Bridge the Generation Gap?

With more and more large universities and high schools adding degrees in hospitality to their course offerings, it’s clear that the industry is gaining attention from millennials. (A millennial, commonly referred to as Generation Y, is anyone born between the 1980s and early 2000s.) The increase in the number of students graduating with a bachelor’s […]

Youth Mentoring Trains Tomorrow's Work Force Today

Dr. Susan G. Weinberger, affectionately known as Dr. Mentor, is the President of the Mentor Consulting Group in Norwalk, CT USA, and an international expert on internal and external business mentoring and coaching programs. In this article she continues to describe youth mentoring programs. Kinds of Company-sponsored Youth Mentoring Programs Regardless of location of the […]

Has Your Company Considered Youth Mentoring?

Many companies across America and internationally have embraced the concept of engaging in youth mentoring programs. Larger companies include Eli Lilly, Allstate Insurance Company with its extensive Helping Hands project, and General Electric Corporation. Much smaller companies such as Webster Bank with branches in CT, RI and MA are involved in releasing employees to serve […]

Mentoring Training for National Mentoring Month (video)

In this video, Dr. Susan Weinberger, an expert on internal and external business mentoring, explains to HR.BLR.com editor Kyle Emshwiller what National Mentoring Month is all about, including events and activities’ how employers can participate; and the benefits for an organization that provides employee-mentors. National Mentoring Month: How Employers Can Get Involved. Unlimited employee HR […]

Train Employees to Turn Customer Complaints Into Opportunities

It’s estimated that a sincere, concerned, and skillful response to a problem can retain the business of about 95 percent of customers who complain. Below are some important points to convey to your employees: Most customers who complain are reasonable. They just want you to take their complaints seriously. They want you to demonstrate concern […]

Make Leadership Training a Priority

Let’s continue our presentation of valuable leadership training information from BLR‘s PowerPoint™ session “Leadership Skills—What New Supervisors And Managers Need To Know.” Six Degrees of Delegation Give managers and supervisors these six steps in the delegation process: Determine the task. Define the task. Select the right person for the job. Explain the task. Provide support […]