Category: Talent

Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.

Train Employees to Give Great Customer Service to Coworkers

If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]

Is Customer Service Training a Priority at Your Company?

In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]

Train Leaders to Maximize Their Resources

Now that you’ve convinced top management that leadership training is worthwhile for your managers, supervisors, and high performers, you need the right content for training. The first skill great leaders learn, for example, is how to manage all the resources at their disposal, including personal, human, technical, informational, and perhaps most important, time. In this […]

How to Gain Buy-in for Leadership Development Training

Managers who wonder why employee morale is low, why turnover is high, and why employees aren’t performing at their peak may be overlooking the real problem–how managers in the company lead–says Scott Love, a nationally syndicated leadership columnist and a speaker on leadership issues. “They refuse to change, to learn, to grow, and to develop […]

Train Your Employees to Be Leaders

John Wooden led the University of California, Los Angeles (UCLA) Bruins to 10 NCAA basketball championships in 12 years and, among other accomplishments, has been named America’s “Greatest Coach of the 20th Century” by ESPN. He also wrote or co-wrote several books, including Coach Wooden’s Game Plan for Success: 12 Lessons for Extraordinary Performance and […]

Do You Train Your Employees to Be Leaders?

At the start of each basketball season at the University of California, Los Angeles (UCLA), Coach John Wooden used to personally demonstrate for his players “how to correctly put on sweat socks to avoid folds, wrinkles, or creases that cause blisters,” he recently told BLR®. Such attention to detail, he says, is critical for success […]

Whole-Person Management Training

[To briefly recap yesterday’s issue: Dr. Martin advises managers to learn how to see employees as whole people by seeing their input and not just their output, and by acknowledging that everyone is multidimensional. Today, he offers more ways to manage the whole employee.] Look at the Big Picture, Not Just the Day-To-Day Details The […]

Do You Train Managers to Manage the Whole Person?

The term “human resources management” is essential in business. But have you noticed that the majority of the literature about the topic focuses on the “resources” and the “management” aspects but barely addresses the “human” element? As a result, most managers see their employees as resources to be managed, and not as a whole person […]

How Effective Is Your EHS Classroom Training?

When it comes to training your workers—you have lots of choices. There are numerous methods and materials available to help you prepare and equip employees to better do their jobs. Indeed, with so many choices out there, it can be daunting to determine which methods to use and when to use them. Instructor-led, or classroom, […]

Train Your Employees in Business Ethics

Here’s a useful training exercise you can use to get your ethics training off to an interactive start. The objective of the exercise is to examine key issues involved in business ethics. Ask trainees to complete the worksheet below. Then use the answers provided in the “Guidance” section to discuss the results as a group […]