Category: Talent

Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.

Customer Service Training Step #1: Don't Put the Customer First?

If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that aspect of business in which your organization is most likely to run into “hostile forces.” That’s customer […]

Gamification Drives Engagement in Leadership Program

The DLA (www.deloitte.la) is a fully digital executive training program used by more than 10,000 senior executives at over 150 companies worldwide, including all Deloitte partners in Australia and the United Kingdom and some in the United States, Mexico, China, and Russia, says James Sanders, DLA manager. The self-paced program, which is offered both to […]

Ask the Trainer: Lean Six Sigma

A: Whether your company hires a third-party vendor to provide training on Lean Six Sigma or tackles training in-house, there are a few factors that will help ensure training success, says Jason Piatt, president of Praestar Consulting (www.praestar-consulting.com). First, he recommends finding an executive who will act as a champion of the Lean Six Sigma […]

Utilities Company Creates Programs to Fuel Leadership Pipeline

Those challenges included recognition that a large percentage of industry leaders would be retiring within a few years, and that regulatory and infrastructure requirements were changing rapidly, reports Korn/Ferry International (www.kornferry.com), a provider of talent management solutions. In partnership with Korn/Ferry, OGE (www.oge.com) developed the Coaching for Effectiveness and Foundations of Leadership programs. Offered to […]

Initiative Aimed at Raising Awareness of Inclusion, Diversity in Leaders

As part of a larger initiative to engage employees, create growth and innovation, and create operational excellence, Ingersoll Rand (www.ingersollrand.com) launched its Diversity Learning Lab early last year.  The focus is on “providing skill sets to senior and executive leadership employees around raising awareness of inclusion and diversity in the workplace and the marketplace,” says […]

5 Recommendations for Implementing Successful mLearning Programs

“We believe that mobile technology can become an engine of business learning in the same way the World Wide Web became the backbone of learning during the previous technological revolution,” says Alex Heiphetz, Ph.D., author of “mLearning: A Practical Approach to Mobile Technology for Workforce Training,” a policy paper from The McGraw-Hill Research Foundation.  Heiphetz […]