Category: Talent

Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.

HAZWOPER Training Requirements for TSDFs

Under the requirements, employees who have received emergency response training under OSHA’s HAZWOPER rules do not need to receive separate emergency response training under Resource Conservation and Recovery Act (RCRA) rules as long as the overall training program includes all of the elements of the RCRA training requirements. HAZWOPER training for hazardous waste treatment, storage, […]

Is Your TSDF Training Up to Date with RCRA Requirements?

One of the biggest challenges for managers of hazardous waste treatment, storage, and disposal facilities (TSDFs) is hitting all the training requirements. This is because Resource Conservation and Recovery Act (RCRA) regulations for TSDFs are more stringent than those for generators or transporters and include general facility standards as well as unit-specific design and operating […]

Train Leaders to Lead Like Lincoln

Historical biographer Doris Kearns Goodwin, author of the Pulitzer Prize-winning book, Team of Rivals: The Political Genius of Abraham Lincoln, identifies 10 leadership qualities that President Abraham Lincoln demonstrated that she believes still apply to today’s leaders. Here are the last four qualities that Lincoln—and your managers and supervisors—can learn to apply in the workplace […]

Do You Train Your Leaders to Lead Like Lincoln?

President Abraham Lincoln appointed the best and brightest to his Cabinet, individuals who were also some of his greatest political rivals. He demonstrated his leadership by pulling this group together into a unique team that represented the greatest minds of his time, according to historian Doris Kearns Goodwin. Lincoln demonstrated an ability to withstand adversity […]

Train Managers to Follow These 8 Tips to Promote Employee Engagement

When a top performer leaves to go elsewhere and your organization is left with a huge void, says management expert Jeff Cortes, it can negatively affect the performance of the whole organization. Turnover is also very costly, adds Cortes, author of the book No-Nonsense Retention … Painless Strategies to Retain Your Best People. Depending on […]

Do You Address Employee Engagement During Management Training?

“All managers should be taught the subtle signs of a disengaged workforce,” says Todd Patkin, author of Finding Happiness: One Man’s Quest to Beat Depression and Anxiety and—Finally—Let the Sunshine In. “They should all learn which words and actions tend to upset employees and which get people fired up. They should know how to handle […]

Have Your Leaders Learned These 6 Leadership Lessons?

A recent Gallup poll shows that only 30 percent of Americans are actively engaged at work. According to Gallup’s chairman and CEO, fully 20 percent of American employees are actively disengaged because they have “bosses from hell that make them miserable.” In turn, these employees “roam the halls spreading discontent.” But wait—there’s good news. According […]

Train Employees to Give Great Customer Service to Coworkers

If you and your employees don’t work directly with company customers, it may seem that customer service training doesn’t apply to you. But it does. Customer service is an issue that involves everyone in the organization. That’s because all employees have customers. If they don’t have external customers, they do have internal customers, otherwise known […]

Is Customer Service Training a Priority at Your Company?

In a BLR webinar titled “Customer Service: How to Build a Culture of Exceptional Service in Your Organization,” Gregory P. Smith, CEO of Chart Your Course International, described the success of Zappos, whose gross sales steadily and rapidly increased from 2000 to 2008 largely based on word-of-mouth and customer service. The lessons learned from Zappos […]

Train Leaders to Maximize Their Resources

Now that you’ve convinced top management that leadership training is worthwhile for your managers, supervisors, and high performers, you need the right content for training. The first skill great leaders learn, for example, is how to manage all the resources at their disposal, including personal, human, technical, informational, and perhaps most important, time. In this […]