Category: Talent

Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.

Customer Service Training Begins with Hiring the Right People

As we learned yesterday, the ultimate success of any business derives from the attitude of its employees. Good-natured employees not only diligently carry out their assigned tasks, but do so positively and creatively. They project good feelings and may find solutions to customer problems even where solutions don’t currently exist. That’s something even the best […]

Do Employees Come First in Your Customer Service Training?

If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that aspect of business in which your organization is most likely to run into “hostile forces.” That’s customer […]

Lead With Leadership Training

For 18 years, Brandon Hall Group, Inc., has recognized companies for their learning programs. The organization awards gold, silver, and bronze awards in 48 categories. “This year’s winners should be very proud of their achievements especially based on the rigorous judging process all submissions underwent,” said Mike Cooke, CEO of Brandon Hall Group. “We are […]

Do You Provide Award-Winning Leadership Training?

Yum! Brands, Inc., is serving up more at its restaurants than a menu of familiar fare. In fact, the world’s largest restaurant company and parent company of KFC, Pizza Hut®, and Taco Bell® offers an award-winning employee leadership training program. Yum! Brands’ “TAKING PEOPLE WITH YOU” program received a “Gold Award for Excellence” in the […]

Survey Says: Make Leadership Development a Training Priority

“The Rising Risk of a Double-Dip Leadership Crisis: A Pulse Survey on Exploring the Increased Focus on Leadership Development” found that Fortune 1000 companies do not have enough leaders coming up through their ranks to fill existing and future leadership roles—partly due to recessionary cuts made to leadership programs. In fact, 62% of respondents surveyed […]

Is Leadership Development one of Your Training Priorities?

A leadership skills gap and limited talent pipeline are prompting mid-sized and large companies to make a renewed commitment to leadership development, according to a recent survey. “The Rising Risk of a Double-Dip Leadership Crisis: A Pulse Survey on Exploring the Increased Focus on Leadership Development” found that Fortune 1000 companies do not have enough […]

Don’t Overlook Introverts in Your Training Prospects

Lawyer-turned-author Susan Cain admits she’s an introvert and has encountered some challenges because of it. But she firmly believes that introverts have important contributions to make to U.S. business that employers usually aren’t aware of. That’s because employers have been trained, says Cain, to seek out extroverts. Quiet: The Power of Introverts in a World […]

Have You Been Trained to Seek Out Extroverts?

Quiet: The Power of Introverts in a World That Can’t Stop Talking is Cain’s most recent book (Crown, 2012). In it, she describes the rise of extroverts, in what she calls “the culture of personality.” She refers to earlier examples, like Dale Carnegie, but her most compelling example is the Harvard Business School (HBS), where, […]

Train Young Leaders on How to Bridge the Generation Gap

The first two best practices are to give respect to older employees and to leverage their experience to help the team work through tough situations. 3. Be inclusive Once you earn their respect and capitalize on their level of experience, you can begin to shift your attention to making your team members feel included. Since […]

Are Your Young Leaders Trained to Bridge the Generation Gap?

With more and more large universities and high schools adding degrees in hospitality to their course offerings, it’s clear that the industry is gaining attention from millennials. (A millennial, commonly referred to as Generation Y, is anyone born between the 1980s and early 2000s.) The increase in the number of students graduating with a bachelor’s […]