Category: Talent

Employee feedback, compliance, government forms, leave policies, recruiting: the list of tasks that an HR professional have to perform is nearly endless. Just as important as any one task is how professionals put them all together into a united front. Welcome to the Strategic HR topic.

Flying High with Safety Training

Last fall, United Airlines’ Detroit Customer Contact Center was named a Star VPP worksite by Michigan OSHA. It was the first Voluntary Protection Program (VPP) certification for United Airlines. Kerry Fischman, senior staff specialist for corporate ground safety, says the strategies to protect office employees are similar to those the airline uses to protect other […]

How One Company Promotes Continuous Learning

“We feel that a well-trained workforce plays a significant role in enabling our business,” said Chuck Schneider, president and CEO of U.S. Security Associates (www.ussecurityassociates.com). “From protecting the people, property, and assets of our customers to management and leadership development, learning is an integral part of our company culture.” “We are very proud of all […]

Is Learning an Integral Part of your Company Culture?

Continuous learning and development are high priorities at U.S. Security Associates—a fact that is evidenced by the firm’s many training awards and accomplishments of individual employees. In the fall, the Atlanta-based firm received an American Society for Training & Development (ASTD) BEST Award for the second time. The firm, which provides national security services and […]

Coaching Can Be Effective—But There Are Challenges

In a recent survey of 230 organizations by AMA Enterprise, a division of the American Management Association (www.amnet.org) that offers advisory services and tailored learning programs, executive coaching programs are seen as being “very effective” by 26% of companies offering such programs and “somewhat effective” by 62% of companies. In addition, 12% reported that their […]

How Effective Are Executive Coaching Programs?

Executive coaching programs are seen as being “very effective” by 26% of companies offering such programs and “somewhat effective” by 62% of companies, according to a recent national survey. In addition, 12% reported that their executive coaching programs are “ineffective,” according to the survey of 230 organizations by AMA Enterprise, a division of the American […]

Train Employees to be Leaders—on the Job and in the Community

Allianz Life Insurance Company of North America (www.allianzlife.com) has received recognition both for its strong commitment to employee development and to the financial literacy of youths in the Minneapolis area. In addition to providing training and development opportunities for its employees, Allianz Life offers college scholarships for local students and supports financial literacy programs in […]

Are Your Employee Development Training Programs Award Worthy?

Allianz Life Insurance Company of North America has received recognition both for its strong commitment to employee development and to the financial literacy of youths in the Minneapolis area. Employee development “Allianz Life is committed to the well-being and professional development of our employees; they are the key to our success,” president and CEO Walter […]

Customer Service Training Begins with Hiring the Right People

As we learned yesterday, the ultimate success of any business derives from the attitude of its employees. Good-natured employees not only diligently carry out their assigned tasks, but do so positively and creatively. They project good feelings and may find solutions to customer problems even where solutions don’t currently exist. That’s something even the best […]

Do Employees Come First in Your Customer Service Training?

If you were a general fielding an army, you’d know that no matter how good your tactics, success in battle eventually will ride on the quality and morale of your troops. Business is the same, and especially that aspect of business in which your organization is most likely to run into “hostile forces.” That’s customer […]

Lead With Leadership Training

For 18 years, Brandon Hall Group, Inc., has recognized companies for their learning programs. The organization awards gold, silver, and bronze awards in 48 categories. “This year’s winners should be very proud of their achievements especially based on the rigorous judging process all submissions underwent,” said Mike Cooke, CEO of Brandon Hall Group. “We are […]