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There can be little question that technology is rapidly transforming business and is a key to competitive advantage for many companies. But just throwing technology at your staff won’t magically solve problems or open up opportunities.
Automation and technology have been hugely important in generating efficiencies and, therefore, profitability in businesses for centuries. From the steam engine to the assembly line to robotics, automating tasks traditionally performed by humans can often lead to advantages in quality, consistency, and speed. But automation may not always be the answer!