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Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute and author of Achieving Excellence Through Customer Service. That’s because the majority of companies use outdated training ideas and boring training methods. He says that over the years in his work in the training field, […]
In the Hibachi Grill & Supreme Buffet case, the U.S. Department of Labor (DOL) has sued to recover nearly $2 million in unpaid wages and damages for 84 employees.
Facing high sales attrition, slow time-to-quota for newly hired sales reps, and too few sales reps achieving quota, SuccessFactors turned to its Learning Team in early 2012 to rectify the situation. By the end of 2012, the team’s efforts had already paid off. Overall sales attrition had dropped by 80 percent compared to new sales […]
Most of the money and time companies spend on training is wasted, says John Tschohl, president of Service Quality Institute. That’s because the majority of companies use outdated training ideas and boring training methods. “Training that is poorly presented goes in one ear and out the other. It’s no wonder employees don’t change their attitudes […]
Before you hit the Send key, ask how it might sound to a jury. Is it: Readable? That is, is it easy to understand, legible, and well organized? Professional? Wobst cites the example of a CEO who couldn’t write a sentence without a four-letter word in it. (That ultimately cost the employer $2 million.) Concise? […]
Today, compensation consultant Carla McCormick offers a case study that shows the value of Value-Based Benefits Design (VBBD).
The Occupational Safety and Health Administration (OSHA) requires companies to be equipped and prepared for various kinds of emergencies. The agency states in detail the exits that must be available (1910.37). It also requires written emergency plans for most companies (1910.38), an evacuation plan, and training for employees regarding the plan. Regulations for fire protection […]
Only 31 percent of surveyed adult employees in the United States indicated that their workplace is proactive about emergency preparedness, according to an online survey commissioned by Cintas Corporation (www.cintas.com) and conducted by Harris Interactive® (www.harrisinteractive.com). “Since many employed adults spend the majority of their waking hours in the workplace, organizations need to be prepared […]
An incentive program can be a great way to motivate employees and help the organization achieve its goals. But it doesn’t come without potential pitfalls.
Please participate in our brief survey and see how what you are doing stacks up against what other successful companies are doing. We’ll get answers to these questions and more: What’s your company’s 401k match level? What changes are you making with pensions and 401(k) plans? What types of retirement/savings/investment plans do you offer? How […]