Conflict Resolution for Customer-Facing Staff Amid the COVID-19 Pandemic
It’s essential that training materials stay current. Most people cringe when they see out-of-date training materials—and rightfully so.
Tag: customers
Good Things Happen When HR Becomes Involved with Customers
Many HR departments function solely to support their leaders and employees. What happens when HR becomes involved with customers? According to today’s interviewee, such tactics help drive business in unique and powerful ways.
You Must Take Calculated Risks to Grow Yourself
As a very cautious person, I have always been fascinated by the risk-takers out there who put it all on the line to progress themselves. In this issue of “Faces of HR,” I met one such person. She was willing to take a different path to achieve her goal, even if it was risky and […]
How to Convince Your Boss to Invest in Better L&D Solutions for 2021
One by-product of 2020’s rapidly changing world of work is a renewed focus on learning and development (L&D). Some companies have had to quickly train employees on remote work and culture. Others have had to roll out COVID-related safety training pronto. In short, L&D became business critical in a radically new way in 2020. And […]
Risks of COVID-19 Related Violence at Work
Workplace violence is a fraught topic. Unfortunately, COVID-19 may be creating or exacerbating situations that may lead to violence in the workplace. Employers should be aware of this trend and determine what steps they can take to mitigate it.
Tense Times: Requiring Masks for Employees and Visitors
Wearing a face covering has become a political signal in the polarizing clash between those who see doing so as a moral responsibility and others who view it as an infringement on their freedom. Consequently, employers can likely expect resistance—including the potential for aggression and violence—if they establish a face-covering policy. Before taking action, they […]
COVID-19 Liability Waivers: Pros and Cons
If your business is open and looking for employees and/or customers to come back in person, are you utilizing COVID-19 liability waivers for either the customers or the employees?
Reconciling Management Styles and Employee Engagement in a WFH Setting
Employee engagement should be an integral part of any organization’s strategic plan. This is especially important now as leaders try to understand both their employees’ and their customers’ needs in a temporary (and possibly permanent) work-from-home (WFH) culture.
Reopening at All Costs?
Financial pressure is mounting for organizations to open back up, expand service, and bring their employees back to the workplace. But how do employers feel about reopening before the pandemic is under control? What steps are they taking to ensure their employees and customers alike are safe?
The Art of ‘Taking It Back Internally’
Many have felt the terrifying feeling of being asked a question during a meeting and not having the answer. Nobody likes being put on the spot. Not having a good response when this happens can make people feel unprepared and embarrassed. This can be especially true when facing external clients and customers.