Many Employees Feel a Lack of Encouragement for Training
Training is a key component for any business in any industry in any economy. But when it comes to our modern knowledge economy, effective employee training is simply essential.
Tag: customers
Focusing on Clients Too Much Can Negatively Affect Your Productivity
Many modern offices boast a smart, stylish reception area and state-of-the-art meeting rooms—both of which give visiting clients and potential new recruits the perfect first impression.
How Can You Have Great Customer Experience Without Great Internal Experience?
Everyone is talking about how to improve the customer experience because, of course, happy customers result in increased revenue. It’s no wonder they get such a huge share of our attention.
Five Tips to Building a Solid Company Culture
In the small business industry—particularly in the restaurant industry—it’s easy to let company culture take a back seat when hungry diners need to be fed and kitchens need to be cleaned, especially in today’s society, as larger issues are occurring in the kitchen as a result of the high stresses that come along with the […]
Multi-Solution Approach Embraced by Recruiters
New research shows that recruiters are facing hiring challenges with an array of strategies, rather than relying on just one technique.
What Makes Company Culture Really?
Even when a company doesn’t try to cultivate its culture, that culture is there. It’s the personality of an organization from the perspective of its employees and includes things like the company’s mission, expectations, and overall work atmosphere. Whether it’s officially documented, symbolized in the business logo, or merely an unspoken but understood definition, culture […]
Employee Experience and a Positive Bottom-Line
For companies looking to get an edge, the employee experience is increasingly a key area of focus as an enabler of this type of capability. Much like the customer experience, the employee experience is defined as the full set of perceptions that an employee has interacting with an organization, with colleagues, and with the work […]
How to Teach the Basics of Professionalism
HR professionals have probably seen it all, including those employees that come off as less than professional. Their unprofessional behavior might have no bearing on their skills and knowledge, but you might not put them in front of a customer. Luckily, a skill like being professional can be taught.
Turning Cultural Differences into Workplace Assets
We humans are social creatures who have a compulsion to connect with other humans. Paradoxically, that same need deeply divides us from others as we choose to identify with those in our own tribes. Our tendency toward tribalism is increasingly creating a society segregated by ideological enclaves.
The Key to Talent Retention: Treat Employees Like They’re Your Customers
Your customers and your employees are both the bread and butter to your organization, so why would you treat one group better than the other? New research shows that your employees want to be treated just as well as you treat your customers, and if they feel they’re being valued, they’re more likely to stick […]