Tag: customers

Homerun on customer service

Homerun on customer service

It can be hard to describe good customer service, but you sure know it when you see it. Last week, I was at — of all things — a baseball tournament in the greater Atlanta-metro area. The tournament wasn’t a small volunteer undertaking. The organization that sponsored the tournament is national in scope and has […]

3 Skill Sets Crucial to Business Success

Three Skill Sets Crucial to Business Success

I once read that you need three people to run a successful business — a creative leader, a businessperson, and an asshole. (Sorry, but that’s what it said!) As I recall, the argument went that you need a creative type who has that intuitive ability to judge what the market wanted whether it was in […]

Here’s to the Crazy Ones

I’ve been reading Walter Isaacson’s biography of Steve Jobs. It’s an interesting read because Jobs was a fascinating character. Jobs was a polarizing figure, revered by many and hated by others. But regardless of how anyone might feel about him, there’s no denying the man was a creative genius. Shortly after Jobs’ death I wrote […]

Undercover Mission for CEOs

The other day, it was pointed out to me  that we Americans like to be comfortable. It may seem like I’m stating the obvious here since no one likes to be uncomfortable. And maybe I am, but hear me out on this one. Do you know what the number one selling chair is in America? […]

Gift-Giving Policies for the Workplace

It’s the time of year when gift-giving shifts into high gear. Maybe a vendor sends an oversized tin of cookies or basket of fruit for the whole office to enjoy. Or maybe coworkers in neighboring cubicles pick out presents for each other. Sometimes a vendor or client hands over an expensive gift to one particular […]

Customer Care and Shareholder Value

I saw an article the other day with the headline “Shareholders vs. Customers: Who Comes First?” That got me thinking. What was the answer to this question posed by the author of the article?  My conclusion: You don’t have to choose. If you want to create long-term shareholder value in any business, you must meet […]

Language of Prosperity: Multilingual Employees

By Claudia N. Lombardo It’s hard to believe there was a day when nonnative English-speaking parents disapproved of their children learning any language other than English. Today, many parents embrace foreign languages as a stepping stone to their children’s economic success. That’s because businesses often prosper from employing bilingual and multilingual staff. The Vast Melting […]

Focus on the Desired Outcome

You ever find yourself faced with situation that is so screwed up that no matter what solution you come up with, it’s guaranteed to be better than what’s currently being done? You think to yourself, “There’s no way I can’t make this better than it is today. It’s going to be really easy to look […]

It’s a New Day!

“Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense.” – Ralph Waldo […]

Diversity Programs Important During Recession

Now is not the time to kill your diversity program. According to new research from George Mason University, workplace discrimination actually increases in an economic downturn. A recent study by Eden King, an assistant professor of psychology at the Fairfax, Virginia, college, found that competition for fewer jobs and resources often forces minority groups to […]