Technology is often at the cutting edge of training and development efforts, from two perspectives. First, training is key to help employees learn how to best understand and leverage new technologies in their industries. Second, new technologies can provide improvements in the efficiency and quality of training efforts.
Imagine someone in your billing department gets an urgent call. The CEO is requesting an immediate transfer of funds into a bank account due to an emergency with a very important client. The voice is convincing, and the client is real. Accounting does what it does best—transfers hundreds of thousands of dollars in record time. […]