Tag: feedback

PIP

Getting the PIP Process Right: Tips for Employers

An employee continues to make mistakes that cost the company money. You meet with her and place her on a performance improvement plan (PIP). After the 60-day PIP period ends, you conclude that her performance did not improve adequately and terminate her employment.

transparency

What HR Can Learn from Stakeholder-Centered Coaching

Executive coaching is an established tool in the HR box. It helps executives become better leaders and managers.  In the process, it can improve the performance of teams and entire organizations.

laughing workers

What Are Your Company’s Core Values?

Today we are joined by Derek Irvine, the VP of Client Strategy and Consulting at Globoforce, who is answering questions about a recent research report that they released entitled Bringing More Humanity to Recognition, Performance and Life at Work. Let’s jump right in.

review

How Year-Round Development Is Replacing the Formal Review

The idea of replacing the formal employee review with a 2.0 version has been a growing consensus in HR over the past few years. While most companies still have an employee review process, it’s true that traditional annual reviews have long been on life support.

leadership

Tips for Giving Negative Feedback to Employees

Giving feedback to employees—both positive and negative—is critical for employees to know where they stand. It also helps ensure you’re on the same page in terms of performance expectations. But it’s a task that is often easier said than done. Giving feedback, especially when it is negative, can be an emotionally complex task. Many managers […]

4 Steps to Conducting a Successful Coaching Session

I love being corrected and coached; especially by my wife.  My second favorite coaches are my four teenagers.  Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility.  What a gift their coaching is to […]

Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

Travel

Business Travel: 4 Ways to Mix Satisfaction with Policy Compliance

Yesterday’s Advisor explored the latest findings regarding corporate travel program “leakage” – those policy and usage challenges that confound even the most well-managed business travel policies. Today, we delve deeper into what we introduced yesterday: How traveler satisfaction and policy compliance go hand-in-hand. Here are four tips to guide your efforts.