Tag: HR

The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary

HR consultant and author of 13 bestselling business books Carol A. Hacker reviews the book The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary by Joseph A. Michelli. Review highlights book’s examination of how Starbucks gets their employees to deliver excellent customer service. The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary is […]

Straight Man

HR writer Sarah McAdams reviews the book Straight Man by Ricard Russo. Review highlights real-life business lessons that can be learned from the fictional book. Straight Man: A Novel isn’t your standard business book—hell, it isn’t any kind of business book. But the 1997 novel by Richard Russo (you may know him better for his […]

Recordkeeping: What Should We Do About a Lost Personnel File?

My question is embarrassing. We have lost an employee’s file. We just can’t find it. We’ve been able to reconstruct the standard HR paperwork like appraisals. But what about the forms and agreements the employee fills out and signs? Should we give them the paperwork all over again to fill out? If they refuse, what […]

5 Topics for HR Strategic Planning

The following are five important topics to help you do strategic planning to improve your company’s HR functions and put those plans into action. Audit your policies and practices with the Employment Practices Self-Audit Workbook Planning to succeed The essence of strategic planning for any organization is (1) the identification of desired goals and objectives […]

Short Takes: Bereavement Leave

Does the law require us to provide bereavement leave?  Our HR Management & Compliance Report: How To Comply with California and Federal Leave Laws, covers everything you need to know to stay in compliance with both state and federal law in one of the trickiest areas of compliance for even the most experienced HR professional. […]