Tag: Ongoing Learning

Give Your Employees Ongoing Learning Opportunities

JJiffy Lube® International uses Web-based courses, coaching, instructor-led courses, and computer-based simulation to provide ongoing learning opportunities for employees at its franchises across the country. Web-based training courses are offered through Jiffy Lube University (JLU) for employees completing orientation and the certification process in 10 different areas, says Kenneth Barber, manager of learning and development […]

Hands-On Training Educates New-Hires About High Service Standard

Every new hire completes the New Hire Training program for two main reasons. First, Zappos.com, a leader in online apparel and footwear sales, is a company that has set a high standard for service for both its internal and external customers, says Rebecca Ratner, former director of Human Resources. Second, no matter what their role […]