Tag: Service Level Agreements

Cutting Through the Complexity with Process Intelligence

In a highly competitive landscape, businesses that leverage data-driven insights to optimize, manage and automate work processes gain a competitive advantage. Making smart choices about where to implement and how to manage process automation is key. Process intelligence can help by utilizing advanced data analysis to identify processes that are best suited for automation. This […]

Finding a Better Metric than Time to Fill

Expert Jeremy Eskenazi, SPHR, SHRM-SCP, CMC, says that because HR doesn’t usually control every aspect of recruiting, HR professionals should be considered facilitators rather than managers. Since “Time to Fill” is a metric determined by how much time hiring managers (HMs) take to fill a position, it’s a terrible measure of recruiter productivity. Here’s a […]