Practical HR Tips, News & Advice. Updated Daily.
A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]
From day one, new hires at Secure-24 are immersed in a culture of learning, and they have a myriad of opportunities to learn and grow professionally throughout their career. “The thing people really love about Secure-24 is their ability to learn,” says Vice President of HR David Piwowar.
Inclusiveness, civility, respectful treatment: Those are all concepts getting a lot of attention as employers struggle to cope with what seems like an increasingly divisive culture often threatening to bleed over into the workplace. A changing legal landscape also must be considered as employers strive for productive and nondiscriminatory working environments. For example, a landmark […]
Is your employee training program missing the mark? Are you struggling to find new tools to keep employees engaged? Have you tried using social media? If not, you may want to give it a shot. “Learning has always been social, and it’s how we learn to do most things we do,” says Jane Bozarth, an […]
If you’re a poor soul who’s followed enough of my posts to spot patterns, you’ll spot one here. Maybe I’m a broken record, maybe I’m simple-minded, or maybe I really like baseball. Baseball speaks to me. The U.S. is still a blip in the long course of human history. We cobbled together our identity from […]
An Army reservist claimed that he was discriminated against after informing his supervisor about the possibility of an upcoming deployment.
We tend to overcomplicate with scorecards and dashboards, says Shane Yount. If metrics don’t answer the question, “Are you winning or losing?” they don’t matter. You’re wasting your time, he says. Yount’s remarks came at the Society for Human Resource Management (SHRM) Annual Conference and Exposition, held recently in New Orleans. Yount is chief operating […]
The bad news is that 96% of employers in a recent survey reported that personal financial issues affect their employees’ overall job performance. The good news is that workplace financial education programs can help minimize the negative effects of financial distress, according to the report.
Are you considering providing medical training to your employees? Often, the focus of training is on employee development. But an increasing number of employers are starting to see the value of medical training when it means employees are able to react appropriately if a medical emergency occurs on the job.
When considering what training to provide to employees, usually the focus is on employee development. But one area more and more employers are considering is how to ensure employees are able to react appropriately if a medical emergency occurs on the job.