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Whether it’s a report for the boss, a letter to a customer, an e-mail to another department, or even just a phone message for a coworker, written documents need to be clear, concise, and correct. Some employees may already know how to write well. Others may need more practice. But regardless of skill level, all […]
Gaining award-winning status for its learning organization has helped Jiffy Lube® International improve its training function even more, says Kenneth Barber, the company’s manager of learning and development. Jiffy Lube (www.JiffyLube.com), a 100-percent franchisee-owned and -operated store chain, has placed in the top five in a dozen national and international training competitions, Barber says. He […]
Last fall, United Airlines’ Detroit Customer Contact Center was named a Star VPP worksite by Michigan OSHA. It was the first Voluntary Protection Program (VPP) certification for United Airlines. Kerry Fischman, senior staff specialist for corporate ground safety, says the strategies to protect office employees are similar to those the airline uses to protect other […]
In a recent survey of 230 organizations by AMA Enterprise, a division of the American Management Association (www.amnet.org) that offers advisory services and tailored learning programs, executive coaching programs are seen as being “very effective” by 26% of companies offering such programs and “somewhat effective” by 62% of companies. In addition, 12% reported that their […]
“The biggest goal as an instructor is to get difficult people on board and to minimize the impact they might have on others,” says Pluth, whose firm has coined terms for some of the most common types of difficult participants: The Latecomer, The Know-It-All, The Introvert, The Socializer, The Confused, and The Sleeper. She recommends […]
Executive coaching programs are seen as being “very effective” by 26% of companies offering such programs and “somewhat effective” by 62% of companies, according to a recent national survey. In addition, 12% reported that their executive coaching programs are “ineffective,” according to the survey of 230 organizations by AMA Enterprise, a division of the American […]
When making the move to virtual training, “we, as trainers, often get caught up with what we need to do to prepare,” says Cindy Huggett, training consultant and author of Virtual Training Basics (www.cindyhuggett.com). However, it is important to keep in mind that, while virtual training is a new way for trainers to train, it […]
Allianz Life Insurance Company of North America (www.allianzlife.com) has received recognition both for its strong commitment to employee development and to the financial literacy of youths in the Minneapolis area. In addition to providing training and development opportunities for its employees, Allianz Life offers college scholarships for local students and supports financial literacy programs in […]
Allianz Life Insurance Company of North America has received recognition both for its strong commitment to employee development and to the financial literacy of youths in the Minneapolis area. Employee development “Allianz Life is committed to the well-being and professional development of our employees; they are the key to our success,” president and CEO Walter […]
Almost half (49%) of Human Resources professionals expect that a higher education level will be required for most jobs within that time frame, according to a survey by the Society for Human Resource Management (SHRM) and Achieve. And 46% said that most jobs today already require a higher education level than a decade ago. Manufacturing […]