Recruiting Software Solutions: the Best of 2015

Recently “G2 Crowd Grid℠ for Recruiting” was released using G2 Crowd’s proprietary algorithm. This algorithm supposedly creates an unbiased list of the best software recruiting solutions available in 2015. Let’s explore what G2 found.

Untouched by Human Hands

Part of what makes the results of G2’s analysis interesting involves the way the analysis was conducted. Instead of a traditional survey, the report was created by a computer program’s analysis of user reviews and ratings, as well as a number of metrics such as customer satisfaction, popularity, social impact, market shares, and so on. While the raw data begin partially with user feedback, the analysis is untouched by human bias. In this way, the results ought to represent a no-nonsense appraisal of each solution.

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Overall Performance

At the highest level, G2 provides an overall score that is averaged from three general categories—the number of reviews, customer satisfaction, and the company’s presence in the market.

The overall score is a broad metric, but it clearly ranks the top 5 companies.

Solution	Score
LinkedIn Talent	82
UltiPro	72
iCIMS Recruit	72
Jobvite	60
SilkRoad	53

LinkedIn® clearly outperformed the rest and is the clear winner. However, G2 further breaks down each score into the three categories mentioned above: reviews, satisfaction, and market presence. A look at these numbers begins to reveal certain aspects that each service excels at.

Company	Number of Reviews	Satisfaction	Market Presence
LinkedIn Talent	40	92	72
UltiPro	30	89	55
iCIMS Recruit	37	98	47
Jobvite	46	74	46
SilkRoad	49	58	49

While LinkedIn scored the most overall, we can see that it’s actually been beaten by iCIMS recruits for customer satisfaction. While 92 out of 100 is good, 98 out of a 100 is better. That can make the difference for some companies when they consider which service to go with.

Also, notice how UltiPro and iCIMS both scored the same overall. A look at the individual category scores shows the strengths of each service. UltiPro had a better market presence but almost 10 points less in customer satisfaction. These individual traits matter—even if they are balanced against one another for an overall score.

LinkedIn versus UltiPro

Based on overall performance, LinkedIn, UltiPro, iCIMS, Jobvite®, and SilkRoad are the top five recruiting solutions recommended by G2. But which one is the solution for you?

A deeper look at the individual features offered by these solutions, as well as how they stack up against one another can help you choose. The bold numbers represent the highest rating, and the red numbers represent those scores that were below average.

Recruiting and On-Boarding Ratings

Feature	Average Rating	LinkedIn Talent	UltiPro	iCIMS Recruit	Jobvite	SilkRoad
Recruiting Marketing	75	89	73	83	77	76
Sourcing and Candidate Identification	76	92	76	88	72	74
Job Posting	81	89	77	87	85	84
Screening and Assessments	74	68	71	87	77	72
Interview and Offer Management	74	54	76	89	81	71
Application Tracking	81	71	80	93	83	80
On-Boarding	72	49	88	90	66	85

As we can see, the only solution that was entirely above average was iCIMS; they even outgunned LinkedIn in 4 out of 7 features. While they fell lower in recruiting marketing, sourcing and candidate identification, and job-posting, it was only by a few points in each category.

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Platform Ratings

Feature	Average Rating	LinkedIn Talent	UltiPro	iCIMS Recruit	Jobvite	Silk Road
Reporting	73	n/a	85	91	71	63
Dashboards	77	n/a	85	91	78	70
Mobile User Support	68	n/a	77	85	77	48
Customization	74	n/a	75	92	74	59
User, Role, and Access Mgmt.	81	n/a	85	94	82	73
Internationalization	74	n/a	n/a	84	79	65
Performance & Reliability	81	n/a	85	96	81	75
Integration APIs	75	n/a	87	93	73	63

One of the features of G2’s algorithm is that it applies “n/a” to any feature that doesn’t have enough data to draw a stable conclusion. It remains unclear as to what it means that LinkedIn and to a much lesser degree, UltiPro have certain features rated as n/a.

Based on platform features, iCIMS is the clear leader, with UltiPro following close behind.

Tomorrow we’ll take a look at a few final considerations about G2’s recruiting software solutions report. Plus an introduction to ??????????????????????