Workers’ compensation stories never get old; and in Ohio, they seem to have a lot of stories related to workers’ comp fraud! In May of 2014, there were 14 people who were convicted of workers’ comp fraud! These convictions were the result of investigations conducted by the Bureau of Workers’ Compensation’s (BWC) Special Investigations Department (SID), which works to deter, detect, investigate, and prosecute workers’ compensation fraud.
Americans are so obsessed with checking their e-mails on their smartphones almost 24/7—even those sent by their bosses—that they check them on weekends and vacation and sometimes walk into telephone poles or out into streets while reading them. But does the constant contact with work cause employees unreasonable and unhealthy stress? “Jawohl,” says German Employment Minister Andrea Nahles.
In yesterday’s Advisor, Harvard Senior Lecturer Frank Cespedes discussed the need for sales and HR to do a better job of using each other’s skills in hiring sales people. Today, we provide Cespedes’ take on sales training.
All this hoopla around workers’ rights leads some to believe that the fast-food industry is corrupt and unethical, but then the magazine Bon Appétit surprises us all with its top 10 list of fast-food restaurants that treat their employees well.
By Frank Cespedes, senior lecturer in the Entrepreneurial Management Unit at Harvard Business School.
U.S. firms annually invest three times more in their sales forces than they do in their advertising, 20 times more than on online media, and 100 times more than on social media. For many companies, selling is by far the most expensive part of business—and where the most hiring occurs. Despite this, hiring results in sales are notoriously hit or miss.
Cable companies sometimes get a bad rap. They make you sit at home, all day, waiting for them to come fix your connections. They charge you outrageous prices for things you can watch on Hulu the next day for just $8. And, they can call your boss and tell him you complained about their service, which ultimately leads to your termination.