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performing

What to Do When Employees Are Underperforming?

It’s time to pull your head out of the sand—you need to deal with poor performers! Sometimes it is uncomfortable to deal with things you would rather avoid, but there is no advantage to delaying the inevitable.

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hospital worker

How Hospitals Can Shed 3 Myths Hindering Employee Engagement

Hospitals and health systems can discard three myths of employee engagement to improve patient satisfaction and Medicare reimbursement and raise their image for patient safety with well-designed initiatives, according to the new report Data-Driven Insights for Your 2017 Employee Engagement Strategy, released by Advisory Board.

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Pensions

PBGC Will Assist United Furniture Workers Pension Fund

The Pension Benefit Guaranty Corporation (PBGC) has approved a partition application and will provide early financial assistance to the United Furniture Workers Pension Fund A, a Nashville-based multiemployer pension plan that covers nearly 10,000 participants.

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4 Steps to Conducting a Successful Coaching Session

I love being corrected and coached; especially by my wife.  My second favorite coaches are my four teenagers.  Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility.  What a gift their coaching is to […]

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compensation

HR Professionals: Got a Compensation Question?

For me, one of the neat things about being an editor here at BLR® is the opportunity to interact with HR and compensation professionals on a regular basis. As the comp editor, I’m asked about managing the compensation process and, for the most part, they’re pretty routine queries about things like how to market price […]

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benefits

Meet Broker 2.0—From Benefits Sales Rep to Strategic Counsel

There are few certainties when it comes to today’s health insurance industry. More than ever, employers are seeking help when it comes to navigating a rapidly changing regulatory landscape and developing a benefits strategy that will be cost effective, compliant, and aligned with employee needs.

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banking

Banking Industry Plans to Increase Hiring, Salaries in 2018

The labor market is tightening and turnover is increasing, but banks are planning to grow employment, according to data from the Crowe Horwath LLP 2017 Bank Compensation and Benefits Survey. Crowe, a public accounting, consulting, and technology firm, conducts the annual survey, now in its 36th year. The survey, which compiled data from 375 banks, […]

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bed, bath & beyond

Bed, Bath & Beyond Learns Wage and Hour Compliance Is No Bed of Roses

Exempt vs. nonexempt is a question that continues to trip up even the most sophisticated employers. Recently, Bed, Bath & Beyond was sued in Illinois federal court by assistant store managers who claim the company incorrectly classified them as exempt and improperly denied them overtime pay. With overtime claims on the rise, employers can’t afford […]

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Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

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