As a result of the 2020 COVID-19 pandemic, resilience has become a topic of intense interest for organizations around the world. When the crisis hit in spring, many leaders saw firsthand that their employees’ responses to adversity varied dramatically. Some faced challenge after challenge with energy and resolve, while others nearly shut down from the […]
Category: Learning & Development
Employees are valuing career development more than ever—it’s a sign that the company is willing to invest in their future. How are businesses approaching training today? What are their pain points, and what topics are being addressed in training?
Every project has a beginning, a middle, and an end. That statement may seem obvious, and it is. But it’s one thing to note those stages and another to ensure they are all carried out with the same level of commitment and diligence.
Scripts are common tools in many industries like telemarketing and customer support. They can empower relatively inexperienced teams to quickly start tackling more challenging responsibilities in customer-facing roles.
As more of us are working from home—and more of the working-from-home crew will continue to do so in the future—it’s important to get the basics right. We can all use some tips for best utilizing the software that enables communication among remote employees.
Most teams have some kind of standing, recurring meeting to touch base with staff and provide updates. These meetings are great venues for group managers to pass along information from the top of the company down.
In a knowledge-based economy, companies upgrade their “capital” not by overhauling outdated machinery but by upskilling their workforce. That’s because human capital is increasingly the most important asset companies possess. And while humans aren’t as static as machinery, they still need to be retooled and upgraded.
Often, training and development is thought of as a process focused on new employees—as part of orientation, perhaps, or as part of a multiyear training process for junior staff. But we’ve said many times that employees should get training throughout their careers. And that includes when they are at the pinnacles of their careers, as […]
Technological improvements have long been a source of concern for laborers in an increasingly advanced economy. As automation improves, there is an understandable fear that machines, computers, and improved processes can render certain categories of human labor obsolete.
Few initiatives, big or small, succeed without the help of a champion or sponsor—someone who takes ownership over the process and keeps the other stakeholders and team members focused in the midst of other responsibilities.
During the COVID-19 crisis, leaders have to manage their feelings of being off-balance due to interrupted work routines and the distractions within their home workspace. Some leaders are distracted by their thoughts, worrying that their jobs are in jeopardy, being unsure of how to effectively motivate and inspire remote teams, and being distracted by their […]