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Your Guide to Training Employees on Customer Centricity

The term “customer centricity” is front of mind for HR and C-suite executives across a wide range of industries these days. The business world has traditionally followed the conventional wisdom that “the customer is king.” But today, many progressive companies are taking this much further, moving to prioritize customer centricity as a central pillar of […]

Volunteering for the Hard Projects Early in One’s Career

Most organizations are structured as a pyramid, with a large number of entry-level workers at the bottom, fewer managers slightly up the chain, even fewer directors and vice presidents, and only one CEO. This means when a more senior position opens up, there are typically multiple internal candidates (not to mention external applicants) for a […]

Are Your Background Checks in Compliance?

Recruitment, while necessary, comes with a degree of risk. Employment screening programs are often used to decrease this possibility. In a survey conducted by the Professional Background Screening Association, 75% of employers use background checks to protect their employees and customers, 52% use them to improve the quality of their hires, and 41% use them […]

pets

Is It Time to Implement a Pets-at-Work Policy?

Employers, now’s the time to make sure employees are feeling fulfilled. The Great Resignation is upon us. Plus, the Financial Independence, Retire Early (F.I.R.E.) movement is gaining momentum. It seems more and more Americans aren’t interested in staying at one company for long. When your employees are handing in resignations quicker than a cat on […]

How One HR Pro is Making an Impact with a Multi-Touch Mission

Christie Lindor spent the first two decades of her career working as a management consultant at some of the world’s top companies. Today, the first-generation Haitian American is a Workplace Culture and Inclusion expert that has earned a reputation for helping mid-sized and large organizations create high-performing, inclusive workplace cultures. As the principal of Tessi […]

balance

Work/Life Balance Around the World

The COVID-19 pandemic has upended the way people work around the globe. For those whose positions don’t strictly require an on-site presence, the widespread shift to remote work has generally meant both an increase in flexibility and the ability to work from locations geographically distant from their home offices, potentially even in other countries. These […]

10th Circuit Rejects Harassment Charges, Revives Premises Liability Claim

The U.S. 10th Circuit Court of Appeals (whose rulings apply to all New Mexico employers) recently affirmed the summary dismissal of a sexual harassment discrimination lawsuit against a pipeline construction company and a pipeline operator’s successor-in-interest but sent the related premises liability claim back to the lower court.

How to Retain (or Reclaim) Your Older Workers

In a previous post, we discussed recent data showing the significant impact older workers have had on the current labor shortage. Allison Morrow, in an article for CNN, cited data showing that workers over age 55 represented an astonishing 90 percent of the 3.6 million American workers who had left the workforce in November 2021 […]

resolutions

Boosting the Odds You’ll Achieve Your New Year’s Resolutions in 2022

The dawn of a new year is always a popular time for planning ahead both personally and professionally. It’s, consequently, a time when many organizations, teams, and individuals within those organizations and teams set goals for the new year. Unfortunately, many annual goals are never achieved. Consider some statistics from Discover Happy Habits on new […]

Covid-19 Compliance: Consider Your Employees

HR is a complex and ever-changing field. Professionals constantly need to ensure their organizations are following local and national laws and regulations. Especially during a pandemic, businesses regularly find themselves having to adapt to change.