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Your Guide to Training Employees on Customer Centricity

The term “customer centricity” is front of mind for HR and C-suite executives across a wide range of industries these days. The business world has traditionally followed the conventional wisdom that “the customer is king.” But today, many progressive companies are taking this much further, moving to prioritize customer centricity as a central pillar of […]

Volunteering for the Hard Projects Early in One’s Career

Most organizations are structured as a pyramid, with a large number of entry-level workers at the bottom, fewer managers slightly up the chain, even fewer directors and vice presidents, and only one CEO. This means when a more senior position opens up, there are typically multiple internal candidates (not to mention external applicants) for a […]

Are Your Background Checks in Compliance?

Recruitment, while necessary, comes with a degree of risk. Employment screening programs are often used to decrease this possibility. In a survey conducted by the Professional Background Screening Association, 75% of employers use background checks to protect their employees and customers, 52% use them to improve the quality of their hires, and 41% use them […]

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Is It Time to Implement a Pets-at-Work Policy?

Employers, now’s the time to make sure employees are feeling fulfilled. The Great Resignation is upon us. Plus, the Financial Independence, Retire Early (F.I.R.E.) movement is gaining momentum. It seems more and more Americans aren’t interested in staying at one company for long. When your employees are handing in resignations quicker than a cat on […]

How One HR Pro is Making an Impact with a Multi-Touch Mission

Christie Lindor spent the first two decades of her career working as a management consultant at some of the world’s top companies. Today, the first-generation Haitian American is a Workplace Culture and Inclusion expert that has earned a reputation for helping mid-sized and large organizations create high-performing, inclusive workplace cultures. As the principal of Tessi […]

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HR Works Podcast: So Where Should We Work This Week?

Guest: Liza Mash Levin, Co-founder and CEO, Gable In this latest episode of the HR Works Podcast, we are joined by Liza Mash Levin, co-founder and CEO of Gable, a hybrid workforce management platform that connects companies and their employees to flexible, scalable, and cost-effective hybrid offices. Liza offers her insight on what the future […]

A Seat at the Table: Listening with Open Minds and Hearts

In our second episode of A Seat at the Table, I am delighted to be joined by Dr. Lusharon Wiley, Vice President of Corporate Culture at Innisfree Hotels. Dr. Wiley has real world DEI experience, years of academic muscle in the study and science of DEI, and more than two decades of experience as a […]

A Seat At The Table: An Army of People to Help You Change

A Seat at the Table will follow the theme of Diversity, Equity, and Inclusion in the workplace, featuring thoughtful conversations and insight from experts, changemakers, and leaders from the business world. In our first episode, I am pleased to be joined by Kerry Unflat, Chief People Officer at Zipari, the company behind the first and […]

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6 Steps to Conflict Resolution in the Workplace

Conflict resolution in the workplace can be broken down into steps to simplify the process. By doing so, HR and managers can ensure more effective communication and a more effective conflict resolution process.

7 Tips for Retaining Employees During Addiction Treatment

About 10% of Americans have experienced drug addiction at some point in their lives. If one of your employees is struggling with this disease, you might be tempted to fire him or her.

Bringing Them Back: Key Considerations as Employers Bring Employees Back Into the Office

After the mass rollout of COVID-19 vaccines during spring 2021, Americans were looking forward to the end of the pandemic as millions were vaccinated. The optimists included not only individuals but also companies eager to get staff back into offices after more than a year of working remotely. While the highly publicized Delta variant has […]