Do you reach out to job applicants to gauge their candidate experience after an interview? If you don’t, you might want to start making that a habit! A new survey released by Future Workplace, in conjunction with CareerArc—a global HR technology provider— revealed that nearly 60% of job seekers have had a poor candidate experience.
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Of those job seekers, 72% report having shared that experience online on an employer review site, such as Glassdoor, on a social networking site, or directly with a colleague or friend. Furthermore, while only 61% of employers say they notify declined candidates about their decision, 65% of job seekers say they never or rarely receive notice from employers.
“Companies need to start humanizing their candidate experience because job seekers can easily share their negative experiences online and decide never to apply to that company again. Treat your candidates like you would your employees or customers because they have the power to refer strong candidates even if they don’t get hired,” says Dan Schawbel, research director at Future Workplace and New York Times bestselling author of Promote Yourself.
Future Workplace and CareerArc created a report from the national survey of 1,200 total respondents—including 826 job seekers and 374 employers—entitled, “The Candidate Experience Study,” which sheds some light on preemployment practices and how it affects companies.