Category: Strategic HR

performing

What to Do When Employees Are Underperforming?

It’s time to pull your head out of the sand—you need to deal with poor performers! Sometimes it is uncomfortable to deal with things you would rather avoid, but there is no advantage to delaying the inevitable.

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hospital worker

How Hospitals Can Shed 3 Myths Hindering Employee Engagement

Hospitals and health systems can discard three myths of employee engagement to improve patient satisfaction and Medicare reimbursement and raise their image for patient safety with well-designed initiatives, according to the new report Data-Driven Insights for Your 2017 Employee Engagement Strategy, released by Advisory Board.

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4 Steps to Conducting a Successful Coaching Session

I love being corrected and coached; especially by my wife.  My second favorite coaches are my four teenagers.  Since they’ve been sentient for a number of months now, they naturally have lots of tips and life wisdom to share with me, and I always receive it with humility.  What a gift their coaching is to […]

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Use Real-Time Analytics and Coaching to Vastly Improve Call Center Agent Performance

A study from KPMG noted high employee engagement levels correlated directly to an average of 19.2% increase in improved operating incomes, and conversely those companies with low levels saw declines of 32.7%. Within call centers it’s essential to develop engaged employees that can speak to customers with empathy and politeness while also knowing how to […]

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4 Ways to Empower the Modern Workforce

I’m a Chief Technology Officer (CTO), but my role as a technology executive has a lot to do with many of HR’s priorities as people managers—especially when it comes to supporting workplace flexibility and changes to the modern workforce.

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skills

Talent Skills Gap Remains a Challenge for Middle Market Firms, Says Report

Nearly four out of 10 middle market executives say a lack of talent constrains their companies’ ability to grow, according to “Help Wanted,” a report released by the National Center for the Middle Market (NCMM), in conjunction with the Brookings Institution’s Metropolitan Policy Program.

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Case Study: HR as a Vital Catalyst for Company Success

Organizations that deliver extraordinary results typically embrace an absolute clarity of purpose and then align essential internal systems, incentives, goals, activities, and functions to achieve it. Many notable businesses that exemplified such absolute clarity described their purpose with a short phrase such as Apple’s: “Insanely great products;” General Electric’s: “Number 1 or 2 in any […]

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social media

60% of Workers Say Social Media Makes Their Company More Transparent

The Northern California Human Resource Association (NCHRA), and Waggl, the most human way for organizations to crowdsource feedback, has released new data from its joint “Voice of the Workplace” pulse on the subject of social media and transparency in the workplace.

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engaged employees

Want True ‘Employee’ Engagement? Engage the Whole Person (Part 2)

In his new book I-Engage, Your Personal Engagement Roadmap, best-selling author Bob Kelleher argues that in order for employers’ engagement efforts to be successful, they must seek to engage not just the “employee,” but the “whole” person.  In Part 1 of our interview with Kelleher, he explains why this is the missing element of traditional  […]

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Want True ‘Employee’ Engagement? Engage the Whole Person

Despite substantial investments made by companies over the past decade or so to address employee engagement, overall levels of engagement are disappointingly low, explains Bob Kelleher, a best-selling author, keynote speaker, and consultant who travels the globe sharing his insights on employee engagement, leadership, and workforce trends.  For example, he notes that a 2016 Gallup […]

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