Category: Oswald Letter

Dan Oswald, CEO of Simplify Compliance, writes about management, leadership, and the workplace. Occasional guest articles are written by other leaders and C-Suite executives from BLR. 

customer

You won’t know what your customers want if you don’t ask

by Dan Oswald Knowing what your customers want and need and delivering it are key concepts for any business. But how do you really know what your customers want? The first person I worked for after graduating from college knew exactly what his customers wanted and needed. He had that knowledge because he once held […]

Are you measuring the risk or the reward?

by Dan Oswald I read something the other day that asked, “Are you playing to win or not to lose?” It’s an interesting question. You may be wondering what the difference between the two exactly is. You may think that if both strategies are successful, the result is the same. But is it? Winning is […]

The answers are easy!

by Dan Oswald Have you ever faced a problem at work that seemed so overwhelming, so insurmountable that you struggled to even know how to begin to resolve it? And the more you studied the problem, the more convinced you became that the solution must be equally as complex. Your exercise in problem solving became […]

Cooperation is crucial—but not always easy

by Dan Oswald Webster’s defines cooperate as “to act or work with another or others . . . to associate with another or others for mutual benefit.” It sounds simple enough, but in practice it’s not. Nothing is more important in an organization than interdepartmental cooperation, yet it’s so difficult to achieve. Why is that? […]

Do you need an attitude adjustment?

by Dan Oswald Years ago, I heard a story about a couple of salespeople that left a lasting impression on me. The story went like this: A British shoe manufacturer sent two salespeople to Africa to investigate and report back on market potential. The first salesperson reported back, “There is no potential here—nobody wears shoes.” […]

Employee engagement begins one worker at a time

by Dan Oswald If you read the Harvard Business Review, you might have noticed a recent article proclaiming “The New Employer-Employee Compact.” The article, like all the other articles and books written on the subject, reminds us that the days of lifelong employment with a single company are over. (Thanks for that news flash!) Then […]

What are your limitations?

by Dan Oswald As a manager, you’re tasked with finding and evaluating talent. You need to know which people will fit on your team. You must determine who has the right skill set to make the necessary contributions. And you must decide what blend of talent and personalities will allow the team to achieve its […]

When opportunity knocks

by Dan Oswald Abraham Lincoln once said, “I will prepare and some day my chance will come.” And for Lincoln, the opportunities did come in large part because he created them. He was known for his hard work and determination. But it all started with two things: his willingness to prepare and his understanding that […]

49ers forgo short-term gains to make long-term investment in character

by Dan Oswald A few weeks ago, the San Francisco 49ers, with the 131st pick in the NFL draft, chose Marcus Lattimore, a running back out of the University of South Carolina. Considered by many to be the most talented running back in the 2013 draft, Lattimore wasn’t chosen until the fourth round because he […]

Conclusion of college commences life of learning

by Dan Oswald My oldest graduated from college this weekend. In addition to reminding me that I am, indeed, getting older, it caused me to consider what sage career and life advice I might have for him. My first thought was that I had the order of those two things reversed—that I should be providing […]