Employee Experience Equals Customer Experience
“It’s not an accident that the best places to work are also the places that make the most money.”
Tag: Employee Experience
7 Tips to Maximize the New Employee Experience
Research over the last decade has made the case that employee engagement in an organization is highly correlated with success in achieving business goals. Gallup’s State of the American Workplace report found that companies with highly engaged employees experience 17% higher productivity, 20% higher sales, and 21% higher profitability, among many other positive metrics.
How People Analytics Can Help Construct a Winning and Collaborative Workplace
Most of us spend 40 or more hours each week at work. In the Knowledge Economy, with its digital nature, our work and daily lives tend to converge. It’s a yin and yang scenario, one most employees appreciate in order to make work/life balance manifest.
Employee Experience Index: Link Between Satisfaction and Financial Impact
Employee satisfaction is often used as a bit of a soft metric when it comes to business goals. While in general, given the choice between having high versus low employee satisfaction, we can assume that most companies would almost certainly choose the former, there may be other goals with more quantitatively measurable impacts that take […]
The Future of Work Is All ‘Talk’
Consumers today are hot on conversational artificial intelligence (AI), whether they’re shopping online via mobile-based digital assistants (e.g., Siri or The Google Assistant) or tapping their smart speaker (e.g., the Amazon Echo or Google Home) for flight updates, travel tips, and local weather information for their travel destinations.
How Keeping Employees Happy Leads to Happier Customers
Most business leaders would put increased customer satisfaction at the top of their priority list as the best driver of repeat business and sustainable growth. Each new development will be finely scrutinized to see what the effect is likely to be on customers. How will this affect their experience? How will this make their lives […]
The CHRO’s Evolving Role in the Employee Experience
When I talk to HR leaders, they often mention how frustrated their employees are by how difficult it is to get timely answers to simple questions about corporate policies, benefits, workplace amenities, and other everyday issues.
The CHRO’s Evolving Role in the Employee Experience
When I talk to HR leaders, they often mention how frustrated their employees are by how difficult it is to get timely answers to simple questions about corporate policies, benefits, workplace amenities, and other everyday issues.
7 Tips to Improve Experience for Talent Retention
With unemployment low and turnover high, employers are looking for ways to improve employee retention. One thing employers can do is to focus on the employee experience.
How Important Are Those Years of Experience?
A significant number of job postings include years of experience as a hiring criterion. Is this a best practice?