Tag: Finger-Pointing

Stop Pointing the Finger Internally

By Lin Grensing-Pophal, Contributing Editor Sep 1, 2021 Learning & Development

Updated: Sep 1, 2021

Businesses can be complex, interdepartmental webs of cooperation and codependence. When salespeople must backtrack on pricing they promised to a potential customer, it may be because someone in the finance department initially provided incorrect information. When a customer service representative receives an angry call from a frustrated customer, it may be due to shoddy work […]

6 important ways to avoid playing the blame game

By Dan Oswald Nov 16, 2015 Oswald Letter

Updated: Jan 7, 2018

by Dan Oswald When the going gets tough, how long does it take for someone to ask, “Who’s to blame for this mess?” Unfortunately, the answer is not very long. We live in a world in which everyone wants to place blame. You don’t have to look any further than the Great Recession. Republicans blamed […]